I was to arrive in Bhubaneshwar in the early hours of 26th by train and wanted to reach the hotel and sleep for a few hours before I head out again. Hence decided to make a reservation for the previous night itself so that I wouldn't have to deal with the hassles of an early check in.
Unfortunately my train got delayed and when I reached the hotel early in the morning hoping to check in and get some sleep - I was in for a rude shock. They told me that my room was cancelled as it was treated as a no show the night before and hence refused to honor my booking and give me a room (although they did have rooms available). I told them that my phone number was on record and the onus was on them too to confirm if the guest is not coming before unilaterally deciding to cancel the room treating it as a no show and appropriating the entire amount paid; the staff were pretty rude and refused to even consider my situation
Flabbergasted but too tired to go anywhere else, I paid the full price for an entire day rent at the hotel and booked another room and got some rest.
I travel all the time but this has never happened to me previously. Sad that it should even happen and that too at a premier hotel
Srinivasa
Srinivasa,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月24日
Service was excellent
Priyadarshi
Priyadarshi,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月19日
anshuman
anshuman,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年3月17日
Sailendra
Sailendra,9 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月5日
Great property!! My parents loved the stay
Ankit
Ankit,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月2日
Swosti Premium, I stayed for almost a week. One of the grandeur hotel in Bhubaneswar located in a posh area with other adjacent five star hotels. Cozy, quality and comfort. I got to meet many friends and authors in the lobby, cafe, or in their restaurant. The staff particularly Anant, and Kamaluddin were always preset with a smile to take care of my needs. Other staffs as well were friendly and courteous. Would love to come back again at this place.
Manorama
Manorama,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年12月21日
Ela
Ela,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年12月2日
We stayed two nights and closer to all places that interest us.
Mahendra
Mahendra,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年4月12日
Puspanjali
Puspanjali,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年1月17日
Spacious and well appointed room, very comfortable bed, good lighting and climate control, well appointed bathroom. First-class buffet breakfast, with Indian and Western options. Lovely pool. Gorgeous grounds. This was my second very satisfactory stay at this hotel.
Ron
Expedia 真實旅客評語
8/10 非常好
2022年1月4日
Good ,well maintained property in the heart of the city
Sidhartha
Sidhartha,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2021年4月3日
真實旅客
1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2021年3月21日
Towels are too old .just washed .
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2020年1月26日
Due to the age, maintenance of the hotel is not up to the mark.
Km
Km,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2020年1月5日
Upscale hotel but very pricey food and cheap gimmicks. Check mini bar items before check out in the presence of staff. Tried to foist false charges for a partially open bag of chips when the customer paid 11000 for a single night of stay.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2019年5月2日
真實旅客
1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2018年1月15日
High Priced but shabby hotel
Was automatically charged in USD with my US Credit rather in the local currency - which meant that we paid 5% more. The water in the tap tasted strongly of iron but that diminished after a couple of days. Bathroom was quite shabby. We paid a very high rate for a mediocre experience.