First thing. Your hot breakfast was garbage. If you’re going to run heated food with nothing but a conventional oven (or a microwave?) you need to be sourcing better product from the outside. Start with bacon in some context.
Every hotel has a lot of dings and scratches, you’re selling space people are living in, and even if it’s a few days things are going to happen. But there’s no way in !@& hell your revenue can’t afford sandpaper and a bucket or two of paint. I’m not expecting Martha Stewart just show some love to the baseboards & trim. Replacing a couple of the more “marinated” tiles from the drop ceilings wouldn’t hurt either.
Last thing. Turning off the water monday night with no warning before check-in was one thing. But when your bathrooms have NO FANS?!?? Really??? Nobody thought that this might be an issue???
Grievances aside, it was a solid visit. The pool was amazing and sand-free, face-to-face service was genuine and sincere. We slept very soundly with no disturbances, as the walls are very quiet. That’s something not enough hotels invest in, which should be one of the most important accommodations you’re paying for.
Will we be back? Probably.