On the positives front, there are some key things: room and bathroom were pretty much spotless (tower room), bed was comfortable, the room was very quiet despite a sold out property, and the location is pretty much in walking distance (1 mile basically to downtown)
But there were lots of problems: Service is very lackluster to bad. Waited for a while for someone to arrive to check us in. We had no bath towels in the room when we got there, went down and asked for some at the front desk and the guy said he would get us some, asked for 4 but told the property was sold out so only could give me 2 (what if my room had more than 2 people?). Breakfast was a joke really. Would rather they just do 3-4 things well than what’s going on there. But instead it’s bagels but no cream cheese, horrible gas station premade burritos, dry microwaved eggs in an area that was messy. Coffee was fine on the breakfast floor but no coffee ever in the main lobby area despite a coffee area all set up. Back in the room had a few things break including the towel hook and then the shower knob was so loose the dripping from the shower would turn the temperature to scalding on its own. Never had maid service for a 2 night stay. Front desk guys kept their heads down when we would come and go I guess to avoid being asked to do something. Out of order vending machines in the lobby and lower floor and didn’t feel great that my car was safe in the parking lot. At over $200/nt we just expect some basics.