This is not our first time to Royalton but this time guest services/reception service was very poor. I guess they only cater to diamond club guests, and treat others like (nothing). Although I must say that cleaning staff, and servers etc were very nice. I left my Gucci sunglasses at the gym and had to go maybe 10 times to guest services, security, and front desk and still didn’t get any follow up. They give you diff stories each time. Was left without glasses in this sun for pretty my 80% of my trip. Agreed, I should have left it as the gym. But they were not helpful at all.
Salim
Salim,6 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月14日
Alvaro
Alvaro,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Amazing 👏
Takita
Takita,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月10日
claudia
claudia,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月8日
Have stayed here 4 times this by far has been the biggest disappointment
Alfredo
Alfredo,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月5日
Zoe
Zoe,5 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月29日
Nothing about my stay was anything like I was expecting.
It took 5 hours to get a room.
No room service NO ocean view out of 9 restaurants we was only allowed to eat in one No whiskey at the bar or in the room.
I have paid for an inclusive and a room with Ocean view.
I will like to request a refund because I have not received what I have paid for.
Suresh
Suresh,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月17日
En lugar de recibirme enfocados en mi necesidad como huésped trataron de venderme membresía,
Al comprar en su sitio puse Royalton splash, elegí habitación de las q sugiere el sitio de expedía y resultó en otro hotel, mi hija no disfrutó lo esperado, y el viaje era por su cumple, ofrecieron habitación con vista al mar y estaba frente a la piscina
La fiesta mexicana excelente
Katy
Katy,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
Muy buen servicio, buena comida. Las instalaciones también están muy bien
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月17日
The resort is beautiful, upon entering the staff welcome you warmly and checking process easily done. I didn’t enjoy the food nor the juice that much. The juice such as pineapple & cranberry which I tried was tasteless. The staff were very friendly and offered to help always. The room was spacious, beautiful with awesome view of the sky, pools & beach. Room was kept nice and clean and the resort was very clean. I enjoyed the Friday night all white party. The entertainment was good.
Lavern
Lavern,6 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年9月15日
The view and pools were nice. The food was not good. There were work being done so you couldn't go everywhere. There beach was dirty with a lot of seaweed. The entertainment was terrible.
VERONICA
VERONICA,5 晚好友同遊
CheapTickets 真實旅客評語
10/10 好極了
2024年9月13日
Mary Jo
Mary Jo,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月10日
Joseph
Joseph,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月10日
Adilene
Adilene,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月9日
Agnieszka
Agnieszka,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月8日
Service is very slow and food was alright.Some ares of the resort had a sewer/musky smell.I don't think I would be coming back.
Marilyn
Marilyn,6 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年9月5日
Frank
Frank,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月5日
It was great..
Cynthia
Cynthia,7 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月4日
Osman D
Osman D,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月3日
This resort was always my favorite but when we recently visited it wasn’t like always. The rooms haven’t been updated it’s all
Work out there’s broken furniture in the room , the bathroom showers were weird they kept making sounds there’s plumbing and a weird smelling issue coming out of the tub
Donny O
Donny O,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月3日
The Manche Buffet was my favorite 😊🙌🤗
Jaffreisy
Jaffreisy,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月2日
Property was an amazing and check in / check out was easy.
CHRISTOPHER
CHRISTOPHER,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月1日
Staff was nice
Theratha
Theratha,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月31日
Been there for 3 times
I really like it.
But be away from the sales people they will waste your time there keep asking you to apply for becoming a member and asking to pay thousands of dollars on spot