La estadía en el hotel fue espectacular, la atención fue 1A. La atención de nuestro mayordomo Elvin fue demasiado buena. Nos quedamos con las ansias de volver
Ronny
Ronny,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 31 日
Good
I think they should have a greater variety of activists, a slightly more flexible pool and bar schedule, as for the employment mania if I give them an excellent punctuation then that's how it was
Cesar
Cesar,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 23 日
Excelente experiencia! Muy recomendable
Ruth
Ruth,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
We had a great time, however 2 things that stood out in a negative way, first was the fact that the air conditioning was rarely on, the heat made the stay uncomfortable in the rooms and restaurants to the point that its was unbearable to eat at restaurants at night and we are from PR, in other words we know heat. Second was the service in buffet and restaurant, we had to constantly remind the staff that we were waiting for our water, coffee and other drinks.
Jose
Jose,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
Marcos
Marcos,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
So far the only resort going to in punta Cana , had a blast , food very good just not much to pick from but overall is good , love the water park , only thing I recommend is that staff be a little more nice ,
Jose
Jose,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 29 日
A LOS MESEROS LES URGE UN CURSO DE CAPACITACIÓN
Las instalaciones están muy bien pero los meseros del bufete, te ignoran totalmente y se la pasan platicando entre ellos, si no eres categoría Diamond solo hay un restaurante bufete para todos los huéspedes, el parque acuático si es muy divertido y los bartender te atienden muy bien, el servicio en la cafetería es muy bueno,
Alma Isela
Alma Isela,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 28 日
Stefanie
Stefanie,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 26 日
Orlando
Orlando,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 23 日
Christina
Christina,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 22 日
The food was terrible. It was either flavorless, undercooked, had a hair in it and on really lucky days, a combination. Very few vegan options. Staff supplied lots of towels and most were cordial/helpful. I didn’t get the chance to experience the entertainment/activities. Won’t be returning.
Samantha
Samantha,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 20 日
My family stayed at this hotel for 4 days (June 16–19) for what was supposed to be a relaxing vacation. Unfortunately, our experience was extremely disappointing due to persistent problems with the door lock system from the very first day.
Our room key card failed to work multiple times each day—sometimes 4 to 5 times in one day. Every time this happened, we had to go all the way back to the lobby, wait in a long line, and ask for help. We repeatedly requested a room change, but the staff at the front desk were unhelpful and quite unfriendly in their response.
These constant issues seriously disrupted our trip and turned what should have been a joyful family vacation into a very frustrating experience. We do not feel satisfied with our stay and would not recommend this hotel to others.
Hee Hyun
Hee Hyun,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 18 日
Need little impoverishment en room cleaning bathroom
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
Maravillosas vacaciones
Me encanto la estancia, el lugar muy bonito y un servicio de maravilla
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 14 日
No brega ese hotel solo bregan los meseros y la que limpia el cuarto
Jean
Jean,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Excelente! Desde el trato del personal, las comidas, áreas etc. Todo muy bueno.
Frances Nieves
Frances Nieves,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Staff was very nice, great experience.
Sor M
Sor M,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 10 日
Wendy Yesenia Lopez
Wendy Yesenia Lopez,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 10 日
I would NOT recommend this property. The property over promised and under delivered. Positive: waterpark and the wave pool were fun. Entertainment team had great energy. But unfortunately the negatives were so terrible we had to check out several days early. It ruined our vacation. Overall the accommodations were dirty. Over 80% of cups, plates & utensils were half washed and filthy. We had stained bedding. Limited options for those with dietary restrictions. Places like the VR and coffee shop unexpectedly closed early. Long wait times for drinks. Nearly impossible to make dinner reservations. If you decide to stay here check with the front desk upon arrival and ask them to write out a list of restaurants that will be open during your stay because the app doesn’t reflect restaurants that are actually open. Out of 5 days, the app made it appear that there are two restaurants open on Saturday and rest were restaurants closed from Sunday til Thursday which forces guest to the buffet. We did not enjoy the buffet selection, service was slow, seating was chaotic during peak times and there were quite a bit of dead flies on food especially the dessert.Event schedule changes without notice and app is not updated to show current changes. We stayed at Splash Cancun last year and had a wonderful and clean experience that is why we booked Splash Punta Cana. These two experiences were worlds apart. Despite everything, Expedia did a great job of advocating and resolving our issues.