4/10 Fair
Feb 6, 2025
No smoke alarm in room, among other things…
Room was adequate, carpet and tile in the hallway looked very worn. Hairdryer attached to the wall near the sink wouldn’t work, and when I called the front desk four different times, letting it ring for well over three minutes each time, no one picked up. The smoke alarm on the ceiling had been completely removed leaving a large hole and wires hanging out. When I checked out the next day, I asked why there wasn’t a smoke alarm, and they apologized, but gave no reason. I asked “so are all the smoke alarms in all the rooms gone?” And they said no. I’ve been inquired why I wasn’t put into a hotel room that was fully equipped with a smoke alarm, since there were only about 10 cars in the driveway and not a fully packed situation where every room was taken. They just shrugged. In my book, there are basic things that every room should be properly equipped with and in working order for safety issues, and the basic needs of anyone staying in a hotel room. That the water is working, hot and cold, water pressure in the shower, shampoo and soap at the very least, a working television with a working remote, I do not disturb sign available to hang on the front door, an iron and ironing board, proper solid Wi-Fi, and an actual smoke alarm. Not too much to ask.
Charles
Charles, 1-night business trip
Verified Hotels.com guest review