Stayed at Ocean Maya Royale for 5 nights:
QUICK REVIEW:
Beach = 3/5
Food = 5/5
Staff = 5/5
Front Desk = 2.5/5
Cleanliness = 5/5
DETAILED REVIEW:
- Beach was big, sand was beautiful, but way too much seaweed, made the water not swimmable. Water more brown ocean water vs the crystal blue you see in the pictures, most likely due to the amount of seaweed. Do not recommend this resort if you are someone who enjoys swimming in the ocean.
- Food was amazing, buffet and restaurants, we didn't have one bad meal.
- Although majority of staff was 5/5, I would not say the same for the front desk. Upon arrival they had told us because we were an expedia member we would have a complimentary bottle of wine waiting for us when we entered our room. There was no bottle of wine. We called and asked if someone could bring it up, it never came. The next day we went in person and asked, again they said they would send it up, and it never came. The third day again we asked in person, same thing never came. On the forth day we went again in person they said they would send someone up in 20mins, nobody came. One hour later I called they said someone would come, they didn't. 6 hours later I called again, they stated perhaps my "do not disturb sign was on", it wasn't and I had been in the room all day due to not feeling well. Once I told the front desk this and how I had been waiting 6+ hours, they finally sent someone to my room with the bottle of wine. It shouldn't have taken 4 days for this.