Not happy with this resort. Although it is very pretty, it is hard to get round. My knees were in pain do to my Arthritis most due to lots of stairs.
They have a tram Type service but it is loud & always crowded.
Food & service was bad and over priced. All bars and food close at 4. So no evening entertainment.
The rooms were spacious but thin walls! Also outlet in bathroom did not work. If you don’t have a car every thing is a long walk. The resort has a shuttle but charges $5 or $7 one way to go to the local shops!
Kathleen
Kathleen,7 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
Melyssa
Melyssa,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
Estacionamento caro
Lugar incrível e lindo! Achei ridículo cobrar o estacionamento, já que pagamos bem caro a hospedagem.
Silvia
Silvia,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月15日
2-star hotel on a 4-star property
It’s like they put 2-star rooms/buildings on a 4-star property. Food was meh but pricey even for a resort, as was parking. Tram was comically slow. Towel dispensers were often empty. Everything else was great! 3.5 stars.
James
James,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Abhinaba
Abhinaba,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月12日
Sandra
Sandra,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
It was great the only downside of the hotel was its location. It is 40 min drive from Kona
Azadeh
Azadeh,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Rick
Rick,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月13日
Heavy construction in Palace tower
We were given a room in the Palace tower. There was heavy construction going on. Loud noise all day and welding / burning smell. If we knew about the construction we would have booked elsewhere.
Resort is beautiful and staff is friendly.
Hao
Hao,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
Martha
Martha,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
Nancy
Nancy,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月2日
Watende
Watende,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月2日
The Palace Tower is in need of renovations. The room was very worn. The property overall was beautiful.
Martina
Martina,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月29日
Not personable at all after check in. Staff would walk by and never greet us. No real food options on site or in convenient locations. Getting to and from the parking lot was a pain with having to go up and down diff elevators to get to the right floor. A resort fee for what? 2 bottles of water on our check in day and we stayed 7 nights. $50 a day in parking and they still want to charge you $5 one way trip for shuttle to the marketplace? Only real nice thing was the large pool that stayed open till 10pm every night.
Davy
Davy,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年10月28日
For a Hilton hotel it was run down. The boats were not running, the tram cars A/C was not working and there was very few dinning choices. I would never stay there again.
james R.
james R.,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月24日
Excellent experience!
Debra
Debra,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月23日
Genaro
Genaro,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月18日
We’ve been to Hawaii 5 times and this was our first time staying at a resort and were blown away. The rooms were really nice, the property is beautiful and well kept, all the staff we encountered were friendly, and the pool and lagoon were amazing!! Dining was a little limited but all good. We would stay here again and definitely recommend it!
Shawnee
Shawnee,9 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月17日
H
Jose Emilio Avila
Jose Emilio Avila,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月17日
The staff members were very friendly and helpful. The views of the ocean from the property are unbelievable. It is very beautiful all around. The options of different activities that are available to purchase are easy and convenient to schedule. They pick you up right at the property. I do wish we knew ahead of time about the construction going on across from our room before we got there. Also there was no warning of several of the property restaurants and bars being closed. Had to leave the property to enjoy a decent meal and drinks at fair prices. Was inconvenienced by having to go to another floor in the elevator Everytime we needed ice. Because the ice machine did not work any day the week that we were there.
Michael
Michael,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月16日
Beautiful property, staff are very friendly. Family oriented resort. I would definitely go back!
Michelina
Michelina,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月15日
Rushabh
Rushabh,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Nice hotel with all the fun activities to offer. Room cleaning staff came everyday to make the bed/empty the trash/replace towels eventho it says they will only come on certain day. Totally happy with the hotel. Will return for next time visiting Kona.