Nice hotel, decent rooms and amenities. Poor customer service. Food was late, badly cooked, raw, coffee was disgusting, and breakfast, lunch and dinner orders were wrong every time
IRENE
IRENE,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月11日
The service must be up to standard. The booking is not up standar
PETRUS
PETRUS,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年6月4日
Chantell
Chantell,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年5月18日
N/A
Wilhelmina
Wilhelmina,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年5月1日
NEEDS UPDATING!!!!!!!
Hotel staff was very friendly and provided great service. The rooms are large but very outdated. At night it gets very cold and the cold air seeps in through the windows because they are old and not sealed. They do not offer a tv in the bedrooms, only a tv in the sitting area. They do not offer a refrigerator or microwave in the hotel rooms, so if you bring in outside drinks then there’s no way to keep them cold and no way to heat food in your room.
真實旅客
13 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年4月27日
Chantell
Chantell,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年3月3日
Promised much, didn't deliver.
Paid a premium for the self-catering room as we were running a marathon the next day and needed to sort out our own nutrition. The room did not contain a toaster as promised and when we asked for one was brought a snackwich/sandwich maker. Also, in the morning we found out that the stove top wasn't working and by that time it was too late to do anything about it. The room was clean though which was good. The hotel does feel quite dated.
The plug on the kitchen counter didn't work so we had to boil water on the floor as that was the only reachable plug.
Mainly I feel shafted for paying a premium for a self-catering room and the appliances then either not being present or not in working order.
Andries
Andries,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年2月17日
Bathroom nonconducive room mosquito infested
Johanna
Johanna,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年2月13日
Sisa
Sisa,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年2月11日
The service was incredibly slow both in dining room and outside on patio and at the pool. The food was almost inedible. The room was clean .The staff were friendly but possibly understaffed thereby causing slow service. No management to be seen. Enjoyed the boat cruise.
Adriaan
Adriaan,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年1月29日
Kobus
Kobus,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年1月24日
Reginald
Reginald,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年1月14日
J
J,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年12月24日
Teboho
Teboho,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年12月10日
Good
It was satisfactory.
Rajaseelan
Rajaseelan,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年11月13日
Excellent service
We really enjoyed our time at your facilities.
Thank you so much,
P
P,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年7月3日
lutchmie
lutchmie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年5月7日
The staff were genuinely helpful and friendly.
Jenny
Jenny,1 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2023年3月24日
Myles
Myles,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年3月22日
Poor service
Room 408. We have booked the room for 2 days, 17 March to 19 March 2023. The room was unfortunately not clean and we reported the matter to reception. There was for instance long black hair lying around in the bathroom and on the towels.There was a big cockroach. The people at reception were very helpful and friendly and the 2nd day the room was neat and clean. The only problem was that there were no towels at all in the room from the Saturday. After reporting the problem to tel no 1300 and 1301 nothing happened. We spoke to people as late as 21h00 and 21h30 and was told that clean towels had been delivered to the hotel and will be disbursed to our room. This did NOT happen and we could not even take a shower or wash ourselves.The reality is that not only was the service poor but we have been told a lie and a promise not fulfilled. There was also no Peaceful Sleep for the mosquitos in our room, apart from the fact that the aircon was not working.
When we checked out we requested to report the matter to the Manager on duty. We were told that there was no Manager on duty and we made a list of our issues on a piece of paper provided by the reception official. We thought that the Manager would at least phone us to discuss. A weekend that we were looking forward to, turned out to be a very big disappointment.
Petrus J
Petrus J,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年12月31日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2022年12月20日
Reception immer überfordert
Da mein Frühstück nicht im Preis war muste ich es nicht wie gewohnt am ende beim Check out zahlen nein jeden Tag
4 Wochen Aufenthalt immer das gleiche zum Frühstück
Werner
Werner,28 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2022年11月29日
Marothi
Marothi,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年10月11日
Johan
Johan,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2022年9月28日
Great stay
Our long weekend stay was excellent and the ambience on the terrace was festive although on Saturday it was full to the brim with day visitors and we had to drive to the nearest mall to have our meal as the restaurant seating only opens at 18h00. The food was excellent.