The 'manager' couldn't find my reservation for check in and asked for a confirmation number. No problem, went back to the car to get my phone and came back and she was gone. Left my ID on the check in desk and everything. A nice gentleman took over and found my reservation no problem, without the confirmation number. Ok she was rude but whatever. Day of checkout i called the front desk to ask for a later checkout and was put on hold. Again, whatever, until 10 minutes later i finally hung up thinking they just forgot. Called back and no answer. Ok, waited a few and tried again. Still no answer. Now this is just ridiculous. Im calling the front desk for a 20 second conversation. I call again and someone answers and then hangs up. Called again and the same thing. After about 20 minutes of just trying to reach the front desk while my baby naps, i finally went down there. Lo and behold, the same 'manager' is there, claims she just got back from break and 'they would never do that' and they had a 'maintenance man watching the desk that they assumed was competent'. No joke, that was her word for word response. I love this hotel and we stay here every time we are in town. Never have i had a worse experience with the staff. Ill leave it at, Branden from The Characters Bar was the best experience we had this stay! Oh, and the bathroom had no towels and no trash bags!
