When we arrived, I didn't care for the room we were assigned (floor had not seen polyurethane in years, bathroom was small, room had a very small desk. (Pictures on a website can be deceiving). I went to the front desk, without yelling, or raising my voice. I explained the situation. The manager was called over. When he came over, he didn't say, "How may I help you?" He shrugged his shoulders, nodded his head as an indication for me to start talking. I explained the situation and he said: "You are telling me this, why? Just to tell me or you want me to do something about it?" At that point an employee (I don't know his name, who was VERY nice) told the manager about another room, which he showed me and we took. While the room itself was not larger, the bathroom, the floor and the desk in the room were better.
I asked for a 'wake up' call, that would be in addition to setting the alarm on my phone. I was told by one of the female night shift employees: "We don't do wake up calls!"
A guest asked for a corkscrew to open a wine bottle. She was handed one and told she had to open the bottle, there in the lobby. She couldn't take the opener to her room
An older female guest inquired about parking. She was handed a map, told to scan the QR code and was given no help beyond that by the female night shift employee.
No refrigerator in the room either.
I understand this is a boutique hotel, but a positive personality and a 'warm' attitude go a long way.