The woman and man that were generally at the desk always seemed to be on a phone call while "helping" you. The rooms weren't very cleanly --- messes on the walls, a hair tie still in the bathroom, spots on the couch, etc. There was a hole in the counter top and at least one outlet that didn't work. There was no linen for the pull-out couch besides the sheet below the fitted --- so this sheet was exposed. The sheet likely wasn't change after being use by the prior guest as when we left, we saw there was an unused sticker beneath said sheet. Although, the room served its general purpose, and breakfast was good.