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Soul Beach Boutique Hotel & Spa

4.0 star property
Hotel with spa, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, sun loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Terrace/patio
Front of property
Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, minibar
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Business center
  • Terrace
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is NT$2,232
NT$2,752 total
includes taxes & fees
Nov 26 - Nov 27

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for King Suite with Balcony

King Suite with Balcony | Room amenity

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Down duvet
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, minibar

Executive suite with bathtub

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, minibar

Grand Presidential Suite Hot Tub with Balcony Collection

Highlights

Furnished balcony
Separate sitting area
Private indoor spa tub
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
LED TV
Hypo-allergenic bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony | Premium bedding, down comforters, Select Comfort beds, minibar

Superior Double Room with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Street view

Superior Double Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Down duvet
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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8.0 out of 10, Very Good, (1007)
The price is NT$1,976
NT$2,443 total
includes taxes & fees
Dec 19 - Dec 20
The Palm at Playa
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About the neighborhood

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Mamitas Beach - 5 min walk - 0.5 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬2 min walk

About this property

Soul Beach Boutique Hotel & Spa

Soul Beach Boutique Hotel & Spa features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights include an outdoor pool, a poolside bar, and a sauna. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 31 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Room service (limited hours)

What to do

  • Beach nearby
  • Motor boating nearby
  • Scuba diving nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Mosquito nets
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Low-height desk
  • Low-height bed
  • Grab bar near toilet
  • Lever door handles
  • Wheelchair-width doorways

Room amenities

Be entertained

  • 55-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Soul Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Soul Beach Boutique Hotel & Spa?
Yes, there's an outdoor pool.
Are pets allowed at Soul Beach Boutique Hotel & Spa?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Soul Beach Boutique Hotel & Spa?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Soul Beach Boutique Hotel & Spa?
No, this hotel doesn't have a casino, but Riviera Gran Casino (13-min walk) is nearby.
What is there to do at Soul Beach Boutique Hotel & Spa and nearby?
Have fun with nearby activities like boat tours, fishing, and power boating. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Soul Beach Boutique Hotel & Spa also has a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Soul Beach Boutique Hotel & Spa?
Yes, there's an onsite restaurant.
Does Soul Beach Boutique Hotel & Spa have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Soul Beach Boutique Hotel & Spa like?
Soul Beach Boutique Hotel & Spa is a short 5-minute walk from Playa del Carmen Main Beach and 5 minutes' walk from Mamitas Beach.

Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Excelente atención, comodidad e inigualable ubicación. El precio muy recomendable, por lo económico y por la calidad.
Carlos, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Philip, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Carl, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Fernando Brogan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Fernando Brogan, 1-night trip
Verified Expedia guest review

4/10 Fair

No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Rebecca, 1-night trip
Verified Expedia guest review

8/10 Very Good

Martin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I would stay here again
Lilia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

What’s not to like. It’s even a block from senior frogs.
Brian, 1-night trip
Verified Expedia guest review

8/10 Very Good

The Spa was absolutely amazing !!!!!!
Carl, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Jasmine S, 1-night trip
Verified Expedia guest review

8/10 Very Good

Second time there
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
Liliana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good
Great location, clean, great staff and good price
Adela Liliana, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Adela Liliana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alejandro, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Overall nice place was very upset when checking out as they charged 750 pesos for a small quarter size mark on the sheet that I could have removed myself and they will remove. There is no need to charge 60 US dollars for something like that. Due to that one incident I will not be returning there as you do not treat your guests like that.
Shauna Lea, 7-night trip
Verified Expedia guest review

2/10 Poor

Harouna, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No hot water/no water pressure.
Believe others when they say there is no hot water and no water pressure. If you stay in a room with a tub, it is for show only- again no hot water and no water pressure to fill the thing up to actually take a bath. When no hot water was reported I was told I should have turned the handle the other way- I tried that and waited minutes for hot water to appear- and it never did. There is so little water pressure it will actually stop running altogether despite being on. I’ve stayed in this area oF PDC many times. I won’t return to this particular property again.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

staff services were great. great customer service. security/door man (Guerremo) is an amazing person with great customer service. always willing to assist. Arturo also had amazing customer service. always made me feel welcomed and was willing to provide great customer service. went beyond to assist me in any way possible. My room was always clean. cleaning service and the girl who assisted me during breakfast was great. Spa experience was also great.
cecilia, 15-night trip
Verified CheapTickets guest review

10/10 Exceptional

LINDSEY, 1-night trip
Verified Expedia guest review

8/10 Very Good

Matt, 2-night trip
Verified Expedia guest review

6/10 Good

Don’t expect a 5 star hotel + construction noise
Careful - building with construction right in front that woke us up every morning. The hotel is not well isolated so bring earplugs if you don’t want to be woken up at 6:30 am. This definitely did not feel like a 5 star hotel. The look and feel was a little older than the pictures and missing a basic amenity such as a blow dryer. The toilet also has a clear glass divider between the sink which was unecessary and quite dangerous as when I had to go to the bathroom in the middle of the night I walked right into the glass divider. The AC also broke down in the middle of one night which woke us up with a loud noise that sounded like gunshots. Someone came in and repaired it the next day. Otherwise the cleaning staff did an amazing job everyday, provided clean sheets and towels, cleaned the floors, and left the room smelling great. The location is also amazing. Not in the crazy nightlife area and right next to the beach access. Overall would recommend but don’t expect a 5 star hotel, feels more like a 3.5.
Vanessa, 8-night trip
Verified Hotels.com guest review

8/10 Very Good

It’s a cute property with a great location. Even though it’s in the heart of everything property was quiet. Beds and pillows could be better.
Kevin, 4-night romance trip
Verified Expedia guest review

2/10 Poor

DO NOT stay at this hotel. Upon check in we proceed to the room. After opening the door the smell of mold was so strong and over powering. Air conditioning did not work. The faucet had NO RUNNING WATER. Shower glass was full of stains and had not been cleaned. Horrible experience with the staff as they could not speak English. Did not stay in the room for longer then 10 minutes and was still charged for 3 nights with no refund. STAY AWAY!!! I have videos... Does anyone know how to upload?
Trevor, 3-night trip with friends
Verified Expedia guest review