Our experience was so bad that we decided to switch to a different hotel for the second night of our trip. The rooms are small and uncomfortable, but we would have made it work except that for our second night, we were told housekeeping was not available. This is exceptionally uncomfortable when staying by the beach! On our first night, there were people screaming at the pool, and when we called the front desk, it got better for about 5 minutes before the yelling started again. When we shared all of this with the staff and said we'd be going to a different hotel, they were indifferent - they actually made me stand at the desk while the staff finished up "something else" and then said I could just leave. What a terrible experience.