6/10 Good
Nov 17, 2024
Construction on same floor
It's hard to rate this experience because our room was beautiful, comfortable and clean. However, the resort is doing construction and literally put us on a floor that we had to walk through 5 gallon buckets of open paint, splatter, materials to get to our room as soon as we got off the elevator. Out of all the floors that they have at this resort, is it not logical to think to do a floor of construction and put guests on a different floor?
When we checked in, the guy did not even tell us to expect that. When the doors to the elevator opened, and I saw all the plastic, I assumed the floor was closed and he wrote down the wrong room number. We went back down and talked to the front desk and someone walked up with us to show us that indeed, you have to walk through the construction materials to get to a different hallway to get to our room.
Ray K
Ray K, 1-night family trip
Verified Hotels.com guest review
