We checked in late on a sold-out Saturday and our room was facing the parking lot, our blinds did not work and we were unable to close them, so they moved us to rooms on Sunday, when we got in that room we found that the HVAC system didn't work, we were not offered a different room just one additional blanket, the odd thing is when we were checking out there was already a new HVAC system in the hallway, just waiting for us to check out, leaving us to believe they knew of the issue and they didn't care to share that with us, the sad thing is we travel to this area often, had stayed there before however I highly doubt we stay at this location again. I held off leaving this review being promised a phone call from management but that did not happen.