The property, room, and wedding venue were gorgeous. The room was nice, cool and the bed was fantastic. The staff was very pleasant upon arrival and departure. The only issue was phone handling. When I called to book, I was on hold for approx 10 minutes, hung up, called back and was put on hold again for about 5. I ended up booking through Expedia. So when I called to attach the wedding name to my room for the wedding swag, I got put on hold but they really hung up on me. I waited a few days, called back and the man said that it didn't matter if the bridal party name was added to the room. I called a few days later to ask the same question and the girl was very nice and added my name as a guest of the wedding for early check-in avail. and wedding swag. I really had a great experience otherwise but thought this could help develop staff.