6/10 Good
Nov 14, 2022
Positives: Staff accommodated my requests. Daytime staff in particular were helpful. We were able to check in early. Room was of good size with water whenever we needed. Breakfast was very good and varied, with eggs and hot drinks made to order plus buffet style.
Negatives: Unfortunately there were some issues with cleanliness. Room smelled musty. Floor felt a bit sticky. Mattress covered in plastic wrapping, extremely uncomfortable to sleep on as the sheets slipped around. No toiletries in the dispenser provided. Bathroom did not seem to have been cleaned. Bedroom walls in desperate need of repainting as heavily stained which made the whole place seem scruffy/unclean. Towel provided was frayed and stained not really fit for purpose so we used our own, next day we were given an adequate towel. Wifi in our room was strong but stopped working during our first night and was not fixed despite us asking staff.
Although not the fault of the hotel, there is building work noise during working hours, this didn’t bother us too much. Also night time noise from bars and traffic as expected in Thamel, not helped by our room window not closing properly.
Verified traveler
2-night trip
Verified Hotels.com guest review
