2/10 Poor
May 4, 2024
I don't recommend it to anyone. I asked for a late check in in good time and was told that I would receive an email with a code, I was waiting all day for the code but I didn't receive anything. I called again before starting the trip and the lady said she would send a message with the code. I traveled 3 hours with a 5 month old baby and when I arrived there was no message or email. I called customer support and after waiting 20 minutes I was answered, but the lady provided all the wrong information. code was not correct and the park gate would not open for me to enter with the car. When I delivered it, I called again and new incorrect information was given to me, not to mention that this lady replied that it would not be possible to drive the car into the park. like this? I paid for it. so after 3 hours of travel and 2 hours in the park trying to find the house, I had to carry everything alone with a 5 month old baby crying desperately. and you can't imagine the distance from the house to the car parking lot. the house was moldy, the floor was not vacuumed, there were lots of cobwebs and the beds smelled bad. there was one roll of toilet paper for 3 people for 3 days, I don't know how it works in Holland, but in my house I go to the bathroom every day.
Jéssica
Jéssica, 3-night family trip
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