We really enjoyed our stay, staff was very and welcoming. Maria from expedia contacted us before our arrival and helped prepare a surprise for our gender reveal with balloons and a cake.
The food at the restaurants was really good, especially the Mexican and Japanese restaurants, they also have activities for kids and adult. Our toddler enjoyed spending time at the baby club as well.
Overall the room was clean and comfortable
ARELI
ARELI,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 8 日
Lower than expected
Bad service, nice location. Beach is nice, main pool is ok.
We had 2 rooms, one was nice the other room was extremely moist. Clothes and bedding was wet every morning. We let our contact person know was promised new room but nothing happend.
Indian resturant ok starters, blend main dishes.
Japanian good resturant good ala carte and we also did the tappanaki and her the service and "show" was really good.
Beef/Stake resturant was the best of the resturant we tried.
Mexican, was booring. Good nachos and guacomole. Rest was nothing to write home about. And really bad service and seating we were placed far away from all others.
Italian good food on buffet, the main dishes really boring.
We had a great experience on the spa and we booked excursion and service was exceptional her.
Good GYM
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
The stay at the hotel was pleasant and we enjoyed a professional interaction with the staff we are very grateful in particular with miss Maria Teresa she was very supportive with our necessities and questions, for people like her we always planning to comeback that's for everything palladium hotels
addel fernandez
addel fernandez,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 17 日
Oll is good
madelainy
madelainy,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Emma
Emma,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Super
Great location, better in real life than in picts
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 9 日
Nice resort but low quality food.
Eugen
Eugen,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
Nous avons adoré !
Junior
Junior,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
Julye Souza De
Julye Souza De,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 2 日
Staff could have been more inviting
Surinder Paul
Surinder Paul,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Melissa
Melissa,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
We LOVED the property! It was big but plenty of golf carts to take you and also the boats available! We had excellent service with out personal bikers victor and Louie who were top notch. I got yelled at for getting ice (he didn’t really yell but he stated it was his job to get this, haha). We had great service at pool Jesus, Carlos, Brian, so many others I feel bad I forgot their names! We will be back!
Aaron
Aaron,9 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 19 日
Nalinkumar
Nalinkumar,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
El equipo de Javier
Manuel. Frida. Yajaira. Ricardo. Victor. Miguel. Seguro me faltara alguien
Vaya que nos hicieron unas vacaciones inolvidables
Sus atenciones en todo momento te hacen el viaje
Regresaremos sin lugar a dudas
Family selection en este hot es lo maximo
Juan
Juan,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 14 日
Had a wonderful time and the workers were very attenive and friendly.
Quentin
Quentin,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
Resort maravilhoso
Tudo incrível! Da recepção para fazer check in até o check out! Funcionários educados, solicitos, restaurantes com comida muito boa em especial o resultante nest e poseidon e bebidas muito bem feitas!
Só não conseguir entender a dinâmica do elevador do prédio 11 sempre a noite ficar fora de serviço! Não sei era uma prática habitual por motivos de logística ou realmente ele tava com problema! Torando esse pequeno detalhe, nada a reclamar e voltaria 1000 vezes a esse resort
Carlos Eduardo
Carlos Eduardo,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 12 日
brillyt
brillyt,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
+++
nancy
nancy,4 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 6 日
I’m very disappointed with the cleanliness and the mini fridge I wasn’t asking for beer or anything else I just need bottles of water hard to get it!!!
Lupe
Lupe,6 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 28 日
Hermoso lugar que requiere mejor servicio
Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas
Andrea
Andrea,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 27 日
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
amanda
amanda,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 26 日
We travelled with small children two toddlers. We had the worst experience ever after all this years traveling to Mexico. Be aware if traveling with kids they have shuttles that use the same road as pedestrians and they can easily run into pedestrians we were almost ran over we had to walk with caution and it was so stressful and very unsafe for children. The food was old, cold and had no taste and didn’t have a good presentation. it seems like they would serve the left overs. There is not much to do we were ready to come back home after expending a day there. We all got sick. I would not recommend this place to anyone. Most employees were not friendly and seem bothered. My 2 year old accidentally drop the bracelet ring at the store Pier 27 and they made us pay for it and intended to keep the bracelet. They were rude to us. We did not expect such bad service. We spent so much money for a terrible experience.