The resort was great! When we arrived we had an Expedia concierge that was provide that was to us because we booked through hotels.com. Her name was Maria Teresa and she was amazing. Whatever we needed we just contacted her and it was taken care of. We were blown away by the attention we received that others we were traveling with did not.
Definitely would love to go back and absolutely would book with hotels.com.
Casey
Casey,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 17 日
It was beautiful but for how we paid for a family of 7 pretty much 930 a day for 2 rooms transportation to the airport and back should be free
Pometheus
Pometheus,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 12 日
Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
Pometheus
Pometheus,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 10 日
El hotel muy bonito pero el personal muy poco servicial en especial la gente que trabaja en el restaurante del buffett y otro problema es que no pasan carritos por las torres de la habitacion y debes caminar mucho
JHONATAN
JHONATAN,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 6 日
CHRISTOPHE
CHRISTOPHE,6 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 5 日
Habitación muy bonita, instalaciones limpias.
Mención especial la señorita Maria Concierge VIP de Expedía súper atenta todo momento, desde la llegada hasta el checkout.
KARIM RICARDO
KARIM RICARDO,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 31 日
Great family vacation
We really enjoyed our stay, staff was very and welcoming. Maria from expedia contacted us before our arrival and helped prepare a surprise for our gender reveal with balloons and a cake.
The food at the restaurants was really good, especially the Mexican and Japanese restaurants, they also have activities for kids and adult. Our toddler enjoyed spending time at the baby club as well.
Overall the room was clean and comfortable
ARELI
ARELI,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Great property
Ajay
Ajay,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Good property just way to big and you gotta move in golf cars to every destination
Juan
Juan,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 8 月 9 日
The resort is huge! Rooms were super clean and staff was friendly and very helpful. We got a personal concierge named Maria and she was so helpful in getting us restaurant reservations and even setting up decorations and cake for my husbands birthday. The food was okay, few restaurants had good food especially the Indian restaurant. They had a pizza shop and an ice cream shop that were actually really good but the buffet was ok. Beach was beautiful! We saw dolphins and fishes in the water a couple of times.
Yara
Yara,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Todo pareció bien Limoieza, instalaciones, opciones de comida en general todo estuvo bien solo espero puedas contestar personal para la transportación dentro del hotel tienen carritos tipo golf para moverte de tu torre hacia los lugares de comida por ejemplo ya que el complejo es muy gde y había algunos días que tardaban hasta 30 min en pasar.
Lili
Lili,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 8 月 8 日
Lower than expected
Bad service, nice location. Beach is nice, main pool is ok.
We had 2 rooms, one was nice the other room was extremely moist. Clothes and bedding was wet every morning. We let our contact person know was promised new room but nothing happend.
Indian resturant ok starters, blend main dishes.
Japanian good resturant good ala carte and we also did the tappanaki and her the service and "show" was really good.
Beef/Stake resturant was the best of the resturant we tried.
Mexican, was booring. Good nachos and guacomole. Rest was nothing to write home about. And really bad service and seating we were placed far away from all others.
Italian good food on buffet, the main dishes really boring.
We had a great experience on the spa and we booked excursion and service was exceptional her.
Good GYM
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 7 日
We don’t even know where to begin…from the time of checking in to the Resort we knew that we had made the best choice. The rooms where spacious with comfortable beds and amazing bathrooms, the pools at TRS and the main pool at the Grand Palladium were great especially with the bartenders at the pool on the TRS side ( Antonio & Edwin ), the beach area is huge and it was always kept very clean, the nightly shows were always very entertaining and fun. we also wanted to thank the following people for making our family vacation a memorable one:
- Maria - our concierge who would contact me every morning to see what we needed for the day, thank you for booking our dinners, they were all amazing and delicious.
- Fernando - (beach waiter on the TRS side) even though we only met him towards the last few days of our trip he really left a lasting impression with my family and I.
- Roberto - ( waiter at El gaucho ) thank you for treating us like family, thank you for the amazing dessert shows, they were truly amazing.
There were many more staff that were extremely nice to us ( sorry if I didn’t mention you personally ) but you also left a great impression.
Overall an place for a family vacation!
Peter
Peter,9 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Humberto
Humberto,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Adult only section is quite enjoyable
Marques
Marques,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
Rooms and bed were super comfortable will definitely be back
Antonio
Antonio,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado
Andres
Andres,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Absolutely loved the property! We stayed at the adult section and loved every day. Rooms are so clean and spacious. The food, especially at Helios was amazing!! So many restaurants to choose from and loved spending time at the village mall
Gopesh
Gopesh,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Maria from VIP Concierge was very helpful and reached out to me.
Deepka
Deepka,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 7 月 30 日
Be carful around this property if you get an injury due to their negligence they will not take responsibility. My husband slipped on some wet stairs and has a fracture. We are not stuck with medical bills and possible surgery. The chefs however on this property like deepak in Bhogalis are very accommodating to any dietary restrictions.
Meeta
Meeta,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
To begin with Maria Teresa from VIP conceirge took care of our group. Since I am an Expedia Gold Member we were able to get upgraded to the TRS Coral Hotel- Adults only. I can't thank Maria enough for the amazing upgrade. If you have a chance to stay at the TRS Coral side, it is worth every dollar! We upgraded to the LOFT suite and it was a beautiful story LOFT and the most amazing room we have ever stayed in. Lilly from the check-in counter took care of us while checking in. We had butler service in building number 2. Our butlers Misa and Windham took care of our needs and all their reservations for their restaurants. My Fiance proposed to me well, we were here. It was the most amazing time of my life! Misa helped to plan the proposal with my fiance. He organized beautiful roses with a bottle of wine in the room. Adrian and Brian where the next butlers for the last two days we were there. Adrian helped us out with our late checkout as one of our Expedia perks. Brian was very helpful cause I was sick. The second last day of her trip, he was able to organize a nice meal for me as I just wanted something light for my stomach. The in room suite service is amazing. The TRS Coral side has twenty four hours of room service. It is definitely worth it. I would say for vegetarians, there are not that many options, which is the only thing I would provide as feedback - especially for the buffet that is something that they really need to work on for vegetarians.
Veenu
Veenu,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
The property was well kept, very lovely.
Jolene
Jolene,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Beautiful. Luxurious. The spa was amazing.
Camila
Camila,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 7 月 25 日
La verdad de parte de la señorita mary y mayordomos excelente de ahi en fuera la comida sin sabor,los meseros groseros y varias cosas mas la verdad primera y ultima vez que voy a este hotel