I stayed in the hotels 3 nights but was charged 5 nights.. and still cannot get my refund after 4 months.. terrible management. The overall environment is ok except they forced you to move to another hotel called Athenaeum Palace Hotel which is in the opposite side of the road.
Wing Shan
Wing Shan,3 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2018年10月23日
You don't stay at the one you've seen online
There are two buildings of this hotel. The front desk would arrange you to either one so it's a little frustrating that you are not staying at the hotel you've seen online.
We requested to stay at the one we booked and we waiting there for the front desk to check and arrange for AN HOUR...
The manager came to coordinate with this and he was very nice. But still, the efficiency was terrible... took way too long.
真實旅客
1 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2018年8月9日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2018年7月9日
Reservation means nothing for this hotel
We had booked this hotel for a three-night stay more than one month before we started our trip. However, when we checked in and provided the related documents, the staff of the reception suddenly told us we had actually booked another hotel of the group. She claimed that the names and addresses of the hotels are the same. As we had taken a long flight and had been exhausted, we didn't argue with the staff and let her bring us to the 'real' hotel.
Afterwards, we realized that the 'real' hotel is called Athenaeum Palace & Luxury Suites and is located at the opposite road. This is the most ridiculous travelling experience we have ever encountered.
People who wanna make reservation with this hotel please note.
Personale molto cordiale, camera pulita e spaziosa, ottima colazione. Ottima posizione. Rinnoverei solo le moquette dei corridoi
Ilaria
Ilaria,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月12日
Nice staff !!
Resources
Resources,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月9日
Jaesun
Jaesun,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月27日
Ozgur
Ozgur,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月25日
Yehuda
Yehuda,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月23日
Mauricio
Mauricio,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月21日
Air con kept turning itself off after an hour and required us to get out of bed to turn it back on, just what you want when it's 38c
Before the second night of the stay we told the reception staff who said they'd send a technician which didn't happen.
2 sachets of coffee in the room, not replaced sure the first night.
Lots of commotion in the 2nd floor hallway on the second night. Got the impression lots of prostitutes were coming and going throughout our stay.
Christopher
Christopher,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月16日
Elizabeth Jennifer
Elizabeth Jennifer,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月16日
Dimitra
Dimitra,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月8日
Casey
Casey,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月8日
Great customer service and breakfast, decent rooms,