the hotel itself is very good and the staff are so so cooperative
The only drawback was the distance you have to walk to haram with the high ramp
Ali
2 晚家庭旅遊
8/10
Good hotel but too far for my liking. Also has a steep climb to the hotel making it hard to walk to it everytime
Syed
3 晚旅行
10/10
真實旅客
2 晚家庭旅遊
10/10
Osman
3 晚旅行
10/10
Saniya
4 晚旅行
10/10
Adamu
5 晚旅行
10/10
Proximité de la Kaaba
Abou
3 晚旅行
10/10
Taslima
4 晚旅行
6/10
Not walkable like advertised. It’s not a 4 minute walk to the Mosque. It took me one hour to walk to the mosque and to find gate # 79. That’s the only gate you are allowed to enter.
After the Saee, you are totally at new area and you can only come out of one gate. That is on the other side of the mosque.
I could not get my Google map working to find the hotel. I was totally lost. Finally, one worker was able to get his Google map working as he had data and he gave the directions. It took me 11/2 hr to get to the hotel. So my 3 hr umrah turned out to be
5 1/2 hr with 14000 steps.
Not sure what can be done as there is so much construction going on making acces to the mosque difficult.
Housekeeping staff was excellent.
Mr. Usal Hosen.
Mr. Mohammed Edris.
Front desk concierge staff extreme helpful.
Rakib.
Mohammad Ebrahim
Shakil.
Lounge staff.
Emad Bin Wajih
Mohammad Raju Mia.
I encountered with Thea staff and they were very helpful.
Thank you for everything.
Sultana
2 晚旅行
10/10
Close to the HARAM , GREAT STAFF.
Mohamed
1 晚家庭旅遊
8/10
Nice
shaheed
2 晚旅行
8/10
The room was very clean. Staff was very friendly and it’s very near to Haram. But the only reason is that there is a slop due to my health condition it was hard for me to walk on that slope. I really appreciate friendly and clean environment of Sheraton hotel
Riasat
4 晚家庭旅遊
6/10
Saira
2 晚旅行
10/10
We were very pleased with our stay. Your staff is very helpful and friendly. The facilities are also great. I would like to mention that our room service person, Mizanur Rahman, was very helpful! He constantly helped me and family with our requests and was always very accommodating. Thanks Miza and Sheraton Staff!
Nabil
4 晚家庭旅遊
8/10
Very good
Moh'd
6 晚旅行
10/10
Shahrin
1 晚旅行
8/10
Excelent room cleaning. Many thanks to Ali Hussain for keeping room clean.
Hocine
5 晚家庭旅遊
10/10
Close proximity to the masjid
Yasir Mohammad
3 晚旅行
4/10
The shower drain was blocked , it terrible the water was elevated in the stand shower, instead of be being clean i got dirt . Yes !!!!!!
Nadia
1 晚旅行
8/10
A lovely room and wonderfully maintained by Shelim who was always very polite and courteous to anything required to allow our stay to be comfortable.
I chose this hotel for its closeness to haram access via bridge however this was not the case. The route was longer than expected due to construction, and it was a steep climb. Felt disappointed for the price i paid due to the location.
Dilara
8 晚旅行
10/10
Outstanding Supporting service
MONA
1 晚旅行
2/10
My booking included breakfast, but the hotel refused it and said I have to contact hotels.com to get the breakfast. Very annoying
Sherif
1 晚家庭旅遊
10/10
Luxus Hotel in einer guten Nähe zu Alharam und zu anderen Einkaufsmöglichkeiten.