Nice location and view. Good service !!
The staffs are helpful and room is clean
真實旅客
3 晚旅行
10/10
Megan
1 晚商務旅行
10/10
Well service and clean room very comfortable and nice breakfast
KAICHIH
1 晚浪漫之旅
10/10
真實旅客
4 晚商務旅行
10/10
very nice experience. great location and service.
真實旅客
2 晚好友同遊
8/10
一间好的酒店,不单是依靠它的房间来显示它的品质,更要依靠它的综合配置和服务水平来令它在同业中脱颖而出。
我预订了这间酒店的SPA服务。
我是一位亚洲脸,来自中国,有一位亚洲脸员工从我进入SPA大厅开始,她对着我一直是张冷脸。也许是她投入了太多热情到服务一位欧美客人中,以至她没有剩余的友好值来面对我。
我选做了热石按摩,被技师告知如果感觉烫要告诉她。途中我被烫了7、8次,告诉了她5、6次,但每一次都没有得到任何回音,前三次我甚至以为她是听不到我(因为这时我是趴在按摩床上,脸朝下)。后来我发现她虽然不应声,但是在手法上有改变,于是我知道她是听到了却不给我回应。
Chi SPA的装修质感是不错的,软件设施也挺好。员工的服务素质有待提高。
自助餐厅的前台女接待员也基本都板着个脸。而餐区员工表现得热情周到。
在中餐厅我点的菜的味道都很不错,其中一道菜的食材出了错,和主厨说明后,他为我们退了菜并赠予了一碟新菜和一份水果拼盘。我们很受用啊,因为人家的工作态度是好的。后来我们聊了很久,他很热情的。
PU
1 晚浪漫之旅
10/10
Absolutely amazing stay at Shangri-La Colombo! The hotel is stunning and super comfortable, but what really stood out was the incredible service.
Special thanks to Nisal at the front desk—so professional and helpful—and Ishani in the lobby lounge, who was warm, friendly, and made us feel truly welcome.
Everything from check-in to check-out was seamless. Highly recommend and can’t wait to come back!
Sai
2 晚家庭旅遊
10/10
모든 것이 완벽했습니다. 다시 한 번 머물고 싶습니다.
youngju
2 晚家庭旅遊
10/10
Had three night stay while on personal visit to the ISLAND. It was very pleasant stay. Everything was very close to where we wanted to be.centre of town with the view to the INDIAN OCEAN.
真實旅客
3 晚家庭旅遊
10/10
Ragavan
1 晚旅行
10/10
Sara Maria
2 晚旅行
10/10
Jereen
5 晚旅行
10/10
Ian
2 晚旅行
10/10
Kunasegar
2 晚家庭旅遊
10/10
Pawan Pal
3 晚旅行
10/10
Ragavan
2 晚旅行
10/10
Mirela
4 晚旅行
10/10
Probably the best in Srilanka
Naresh
1 晚家庭旅遊
10/10
Sehr schönes Hotel und tolles Ambiente. Excellenter Service, üppiges, vielfältiges Frühstücksbuffet, tolle Aussicht.
Cindy
1 晚家庭旅遊
10/10
Christopher
2 晚旅行
10/10
Pure luxury and it was fantastic! We were upgraded to an apartment and it was so fabulous! Excellent attention to detail and a staff who went out of their way to make sure we were comfortable. Only regret is that we weren't able to stay longer. But we will come back!
Malka
1 晚旅行
10/10
Farooq
4 晚旅行
6/10
Mohammad
3 晚家庭旅遊
10/10
It was the perfect way to end off our vacation in Colombo. The location was great since it was connected to the mall and the service was impeccable.