8/10 非常好
2025 年 4 月 27 日
Amazing location, be carefully of sneaky charges.
Hotel and staff were lovely, could not fault anything. Amazing location and food was also, fantastic. However, we were on a 2 night DBB rate and upon arrival we asked about the dinner, what does it include. Been to hotels previously who had different allowances for dinner we thought we would ask. We were told starter, main and sweet. Again, asked before ordering dinner and stated we were in DBB anything off the menu, which we were told yes by a different staff member. After the meal we were presented with the full dinner bill and when questioned we were told that it was a £25 allowance per person by the third member of staff, who kindly delt with it quickly.
Second evening…. From the 4th member of staff who we mentioned it too told us it was £20 not £25. As you could imagine, this all felt a bit strange, no one seemed to know.
When checking out, we had supplements on our bill which no one seemed to know what they were for. We paid for all our drinks as we went along apart from one round which we signed for to be put on the room. The staff were lovely and sorted it all out however, it’s just off putting and we weren’t the only ones at check out having problems with things on our bill we knew nothing about.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
