Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Rayan
Rayan,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月4日
Sayat
Sayat,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
John
John,3 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月8日
All of the employees were extremely helpful. They called me by name and were very friendly.
I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Judith
Judith,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
Alexander
Alexander,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Everything was outstanding
Ahmed
Ahmed,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月22日
The Staff in the Astana Ritz-Carlton were EXTREMELY helpful.
Conscierge Arman booked a trip to a smaller city.
Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations.
Damili from that small city, supported with advice.
Azimat at the front desk was helpful and courteous.
JOHN ROBERT H
JOHN ROBERT H,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月27日
When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Dmitry
Dmitry,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月21日
There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Dmitry
Dmitry,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月20日
All around a great hotel
Konstantin
Konstantin,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月14日
A true 5 star property
Konstantin
Konstantin,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月19日
Natalya
Natalya,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月2日
Noritoshi
Noritoshi,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月28日
Awesome stay
The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Dinara
Dinara,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年2月23日
Exceeding expectations
Joost
Joost,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年11月18日
The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
Milagros
Milagros,2 晚浪漫之旅
Orbitz 真實旅客評語
10/10 好極了
2023年6月21日
Viktorija
Viktorija,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年6月20日
Tatyana
Tatyana,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年6月12日
The hotel is amazing! The service and stuff outstanding!
Valentina
Valentina,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年5月8日
Very good hotel,only minus is condition of curtains.
kanysh
kanysh,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年4月10日
Probably the best option in Astana, especially if you want to be sure the quality is where you expect it.
Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards.
Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city.
Definately will be back when in Astana.
Hermann
Hermann,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年3月12日
Narine
Narine,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年2月15日
Nice hotel in Astana.
It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.