6/10 Good
Sep 27, 2024
The hotel was clean and in a good location, the rooms were spacious, and the bed linens were delightful, but we arrived during their regular “ open “ hours and waited outside of the locked door with our suitcases for about 30 minutes before being let in. There was a note pinned to the door with two telephone numbers and instructions to call them to be let in, but neither of the numbers worked. We ended up finding a link embedded in the hotels.com website and used this link to contact someone. The employee who finally let us in tried the numbers on her phone and they didn’t work for her either, so it wasn’t anything we were doing wrong. I recommend staying in a real hotel with a lobby that you can just walk into without having to chase someone down to let you in.
David
David, 2-night family trip
Verified Hotels.com guest review