Dias increibles, cuarto padrisimo, albercas restaurantes en si todo el complejo muy lindo solo tal vez por dias de alta demanda el servicio en algunos restaurantes estaba algo lento, Javier excelente en el restautante hunter!
Nallely Guadalupe
Nallely Guadalupe,3 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 2 日
Its was a very clean hotel
Kemar
Kemar,5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
Royalton Riveria Cancun Hideaway
I'd just like to point out some of the people who really made our holiday great,
- Ceser, Leo & Victor - Hideaway
- Dave & Cornelio - Dorado
- Aaron - DC pool team
- Pedro - Ocean Point Restaurant
- Cesar, Gabriel and Sergio - Caribbean Grill
- Adelina & Kevin - Scoops
The service across the site was generally excellent and whilst the hotel is in need some of general renovations (which are scheduled) I fully recommend this property if you are visiting Cancun.
Ben
Ben,11 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 27 日
It was ok.. I feel like the value was ok, but it’s 30 Min from downtown and the Food is ok, but it’s all inclusive… I know it’s suppose for to be remodeled in 6 weeks… Gym was the nice and the pools were cool… It’s definitely more for families..
Ferras
Ferras,6 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 13 日
Beautiful Hotel
Lovely hotel with plenty of things to do. Pools for everyone to enjoy. Plenty of activities for all ages as well. Only inconsistency was the drinks. Some were fabulous others tastes like cheap alcohol.
ElizaBeth
ElizaBeth,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 8 日
Flavia
Flavia,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 17 日
Bien
LETICIA
LETICIA,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 7 日
Disappointed this time around. Could of been better
David
David,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 25 日
Service started bad since Check in. The receptionist blocked by debit card they didn’t offer us to take our bags or even indicate where or how to get to our room. Hotel need maintenance ASAP and the smell of the sewer is really bad. Housekeeping opened my room door without knocking and came in while I was changing.
Diana
Diana,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 15 日
I loved the property great place, far enough away from the normal hustle and bustle but lovely enough to have a great stay
Kyle
Kyle,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 15 日
The property is huge and there were enough pool areas to hang out. Beach was not the greatest, but the pools covered it.
The check in process was a mess. As Hideaway guests, we were ushered to a different check in area. There were welcome drinks and treats available which were nice. However, we were never given a pager at the beginning and after waiting for about 30 mins and realizing we needed such pager, we were placed at the end of the line again. No staff took the responsibility to address our concerns and good luck when requesting for a supervisor. Requested three times to speak to one to three different staff to no avail. A Guest Service person was also rude and taking our expression of frustration personally. Anyone in a service industry knows you shouldn’t and offer to de escalate the situation. But that did not happen. I have to remind that person that we are guests and we are very frustrated with their messed up check in process. A check in that took an hour and a half. No supervisor contacted us, despite our multiple requests, for the duration of our stay.
Raquel
Raquel,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 15 日
Excellent service and fun atmosphere. Mosquito control was lacking. I had five rooms and all had poor quality refrigerators. Restaurants are impossible to reserve unless you sit in on a 2 hour time share presentation.
Alexander
Alexander,4 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 15 日
Kanika
Kanika,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 14 日
They messed up my room
Marquita
Marquita,2 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 14 日
This was my 4th stay here. Food was not as good as previous stays. Room nice and clean.
gary
gary,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 13 日
Toni
Toni,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 13 日
Audre
Audre,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
Dion
Dion,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
The property was beautiful however they need more entertainment in the pool area. I went for cinco de mayo and it was dead.
Lakesha
Lakesha,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 12 日
Props to Irving and Gina our butlers. Anything we couldn't book ourselves they assisted. & everyday they provided us with a list of activities happening that day. Gina even helped with some blankets because I got cold lol.
Our pool guys Jesus and Saul at the diamond club where very attentive. With in 5 minutes we had our drinks and every 10min we will get asked if anything else was needed. They where amazing for sure.
Our room cleaning was I believe Mariana and our room was always done by the time we got back from being in the sun all day. Definitely a great team of people. Would recomend !
Food: Recomend- Dorado, Taj, & hibachi
Do not recomend: Caribbean & steakhouse
Pools: kids- pretty big and fun looking, main pool- huge and most activities done there. Diamond- small but amazing, hideaway-loud and overcrowded. Beach- beautiful yet people need to throw their cigarettes somewhere else.
Janice Joanna
Janice Joanna,6 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
El personal amable, tienen que mejorar en cuanto a la limpieza en areas de servicio y bebidas en areas publicas
FRANCISCO
FRANCISCO,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Everything was convenient and service was efficient.
Shakarah
Shakarah,3 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 10 日
Room service was terrible eating 4 hour after check out to get into our room where my room accommodations where not assigned
Diamonne
Diamonne,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
El personal es muy atento y amable. Si en algo falla la atención de uno hay dos que intentan mejorar la experiencia. La comida muy rica.