We checked in, the room was hot. We went to dinner, so the room could cool down. The room was still hot when we returned. The toilet overflowed. We went to get a refund because it was prepaid (it wasn't supposed to be). The lady got on the phone with Hotels.com and argued with them for over an hour about a refund. They finally said we didn't have to pay for the 2nd night, but they wouldn't refund the 1st night. They tried to get us to book a different room, but my husband said no (because it was a dump) We finally left and stayed at another hotel. We will NEVER stay at this hotel again!
April
April,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月10日
Tylicia
Tylicia,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月8日
Had bugs in my room checked out a day early
James
James,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年6月26日
People smoking on the stairs and next to their rooms. Stairs smell like tobacco.
My room was fleas infested and was move to a different room quickly.
The towel was old and need to be replaced. We stayed there last year and was very impressed and satisfied. I haven’t given up on them yet.