This is our second year staying at Chalet Ivy. Service has been great. We left one bag of luggage behind and your team is attentive and got it resolved.
One thing to improve though. Last year, pickup after skiing was just 1 phone call away. This year, we had to wait for the ski shuttle. At one time, we had to wait for 1 hour, even when there was no traffic. Calling the front desk was not helpful as they are just like a broken record, asking us to wait for 15-20 minutes at least.
Vu Yung
6 晚家庭旅遊
10/10
Very warm honeymoon experience, thank you.
Lok Man
1 晚浪漫之旅
10/10
Sze Teck
1 晚旅行
10/10
YUN CHIEH
3 晚家庭旅遊
10/10
各方面都很滿意,會再次回來入住!
KA YU CLAUDIA
1 晚家庭旅遊
10/10
Love the wine bar in the lobby! Nice staffs and great services.
Lung-Chi
5 晚好友同遊
10/10
Wonderful and cosy hotel. Friendly and helpful staff. Onsen ensuite is marvelous. 10 minutes walk to Hirafu Ski base. Ski rental staff super helpful and friendly with free shuttle bus to the base. Nice Breakfast. Restaurant open from 1200-2100 which is convenient.