A very disappointed family. We paid £390 for one night. I appreciate dynamic pricing and supply & demand, but I also believe there is a ceiling to reasonable room rates. This hotel charges what it can get away with, without concern for value. We had a basic at best room. There were better rooms available, some even had the luxury of air conditioning, but at additional cost. I couldn’t justify £460. Nor should they. You should not charge whatever people are willing to pay, if the facilities can’t match the premium. I would not recommend this hotel to anyone.
Our evening meal was awful. Fortunately, the restaurant manager was switched on and recognised the awful quality.
I am lucky enough to travel globally with work and never leave reviews. I felt compelled on this occasion to earn others. Please, do not part with your money.
luke
luke,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
G
G,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
Lovely setting, central to what we wanted to do.
Clean, beautiful setting
Mary
Mary,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
Tony
Tony,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 29 日
Waste of money.
Could not book the restaurant on check in . The key didn't work. No ac on the hottest day of the year so we had to run the noisy fan all night, so no sleep. The fan lead was to short so no benefit at all from using it. The room stunk of cigarette smoke on entry and there were cigarette butts all over the balcony floor,which I had to clean up. I complained to the manager,he said he would investigate I gave him my email address,but he never contacted me. Standards are dropping and I would never go back. The hotel is so big it feels impersonal. The drunken golfing fraternity in the bar and the language was not to my liking. Glad when I left.
Roy
Roy,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 25 日
Stephen
Stephen,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 24 日
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Josh
Josh,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Jacqueline
Jacqueline,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 21 日
Hot rooms!
Stayed one night for a family wedding. Mixed experience. Overall a lovely hotel and pleasant staff. But they desperately need air con in the bedrooms. Stayed in a deluxe family room. Whilst I appreciate it was extremely warm weather just one fan in a large family room cannot compensate for not having air con. The windows don’t open far due to being on first floor so next to useless especially with the thick blackout curtains closed. Also no fridge in the room which you’d expect with a 4* resort. So couldn’t even chill drinks to cool us down.
Almost unbearable heat as a result.
Wedding lovely but 2 forgotten guests, one adult one child (albeit a bride error) were asked to pay £250 for food!! They offered to have one course each and both non-drinkers so no alcohol required. Having spent so much money on the wedding, guests staying etc for the hotel to ask this seemed astounding. I understand it was not their fault but that charge seems excessive. A further discussion with the mother of the bride and the charge miraculously dropped to £30 which was far more acceptable! Good customer service goes a long way especially when so much had already been spent at the hotel.
Louise
Louise,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Richard
Richard,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 6 日
Barry
Barry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Miss
Miss,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Yazmin
Yazmin,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 24 日
Perfect place to stay
Great hotel. Staff were brilliant.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 23 日
Old Thorns
A very well run hotel. Good staff in the main and nice facilities.
Our room, 255 needed a bit of a refresh however, faulty take lamps, faulty bath tap, small amount of mould in shower and a damaged bath surface.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 20 日
Brian
Brian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Fantastic experience - thank you
Really kind, helpful staff & room is lovely & has a big bed. Grounds and building are beautiful
Thank you
Julie
Julie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 15 日
Kieren
Kieren,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 8 日
Lesley
Lesley,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 4 日
Good quality hotel
Enjoyable couple of nights. Friendly staff. Comfortable surroundings. Very large hotel so not one for boutique feel.