Stay was overall fine but I would say this is currently a three star hotel rather than four star. Suited our needs perfectly well but if I had paid the full price instead of using some Hotels.com vouchers in part-payment, I would have been disappointed by the actual hotel itself. The room and the hotel in general was absolutely roasting and it would have been more effective to have my two daughters blow on me than rely on the fan in the room.
Buffet breakfast was 3* standard, similar to a Premier Inn.
The in room TV is ancient, zero on demand, certainly no Netflix log in or similar, desperately in need of an update.
The spa was nice but Very limited hours for under 16s which we were not informed of in advance (check in is 4pm and my 14 & 15 year old had to be out of the pool and spa by 5pm. Then only allowed in 10-12 the next day).
Spa was very nice but broken hot beds covered yellow/black tape as you entered the wellness space wasn’t a great first impression.
The saviour was the incredible gym, unlike any hotel gym I have ever used, I wish I had known as I would have arrived earlier to use it twice.
Emily
Emily,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 16 日
Overnight stay.
Comfy bed. Great looking place however a little tired and grubby.
No time to use the facilities! Check in at 4 children can only use pool until 5 ( we had a 5 year old with us) and closes at 6.
Sarah
Sarah,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 10 日
Okay but wouldn’t go back
Room was a lovely size, staff were all absolutely lovely too, bars and restaurants nice. For £300plis for one night I would have expected aircon and a shower that wasn’t so weird and impossible to control and I would have liked a fridge. Also our TV wouldn’t switch on and the batteries were loose in the remote as it had no back.
Sarah
Sarah,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 10 日
Paul
Paul,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Lovely stay at Old Thorns Hotel
The hotel was fab. The breakfast is quality, friendly staff. Lovely room, great gym and spa. The Toptracer range was good but I was disappointed the range was only 180 yards long.
They need a menu for the Sports bar with all the drinks available, prices, alcohol content and calories. I felt a bit lost choosing a drink.
Overall though I really enjoyed my stay.
richard
richard,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 7 日
The place itself is set in a great location. Feels a bit dated and lots of open wasted spaces inside the main building.
TW.
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Philip
Philip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Satish
Satish,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 20 日
André
André,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Ryan
Ryan,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 14 日
Awful hotel. Low quality rooms and shocking food.
A very disappointed family. We paid £390 for one night. I appreciate dynamic pricing and supply & demand, but I also believe there is a ceiling to reasonable room rates. This hotel charges what it can get away with, without concern for value. We had a basic at best room. There were better rooms available, some even had the luxury of air conditioning, but at additional cost. I couldn’t justify £460. Nor should they. You should not charge whatever people are willing to pay, if the facilities can’t match the premium. I would not recommend this hotel to anyone.
Our evening meal was awful. Fortunately, the restaurant manager was switched on and recognised the awful quality.
I am lucky enough to travel globally with work and never leave reviews. I felt compelled on this occasion to earn others. Please, do not part with your money.
luke
luke,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
G
G,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
Lovely setting, central to what we wanted to do.
Clean, beautiful setting
Mary
Mary,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
Tony
Tony,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 29 日
Waste of money.
Could not book the restaurant on check in . The key didn't work. No ac on the hottest day of the year so we had to run the noisy fan all night, so no sleep. The fan lead was to short so no benefit at all from using it. The room stunk of cigarette smoke on entry and there were cigarette butts all over the balcony floor,which I had to clean up. I complained to the manager,he said he would investigate I gave him my email address,but he never contacted me. Standards are dropping and I would never go back. The hotel is so big it feels impersonal. The drunken golfing fraternity in the bar and the language was not to my liking. Glad when I left.
Roy
Roy,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 25 日
Stephen
Stephen,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 24 日
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Josh
Josh,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Jacqueline
Jacqueline,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 21 日
Hot rooms!
Stayed one night for a family wedding. Mixed experience. Overall a lovely hotel and pleasant staff. But they desperately need air con in the bedrooms. Stayed in a deluxe family room. Whilst I appreciate it was extremely warm weather just one fan in a large family room cannot compensate for not having air con. The windows don’t open far due to being on first floor so next to useless especially with the thick blackout curtains closed. Also no fridge in the room which you’d expect with a 4* resort. So couldn’t even chill drinks to cool us down.
Almost unbearable heat as a result.
Wedding lovely but 2 forgotten guests, one adult one child (albeit a bride error) were asked to pay £250 for food!! They offered to have one course each and both non-drinkers so no alcohol required. Having spent so much money on the wedding, guests staying etc for the hotel to ask this seemed astounding. I understand it was not their fault but that charge seems excessive. A further discussion with the mother of the bride and the charge miraculously dropped to £30 which was far more acceptable! Good customer service goes a long way especially when so much had already been spent at the hotel.
Louise
Louise,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Richard
Richard,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 6 日
This was like winning the lottery, absolutely loved it, sadly didn’t get to use the amazing facilities as work didn’t allow but pool and gym look marvellous!