Good Afternoon,
I recently stayed at Double Tree Hilton 128 W. 29th Street New York, NY. 8/7/25-8/11/25 room 2509 and I have to say this was an absolute nightmare. I took my concerns to the front desk and all I got was “oh, I am so sorry, I will write this down and take note of your issues”
I understand that not every hotel is perfect and without a few inconveniences or quirks but the list just went on. The first night there I was up most of the night due to this horrible noise intermittently that sounded like a fog horn in the distance. We determined that it must have been the pipes possibly but it went on day and night for the entire stay. The shower was an adventure. I understand water pressure issues in a large building / hotel but it wasn’t losing water pressure during the shower you actually lost ALL water. You had to stand there soaped up and wait and hope that the water came back on and you could rinse a little at a time as the water came back on. The refrigerator did not work, we kept a bucket of ice in there to help keep things cold. In between the beds there was a soft spot / hole and it make the flooring uneven and you kept catching your toes / foot on it and I must say it was not exactly comfortable when you hit that spot. Then the elevators, what a mess. There are 2 elevators and most of the weekend one or the other was out of order. I am almost 60 yrs old and I can tell you 25 flights of stairs is not an easy task. One day that 1 elevator was out I made it down