My stay was excellent. The room was very clean and had good air conditioning. Thank you for the breakfast also.
Anthony
2 晚旅行
4/10
The front desk staff were always helpful and kind, which I appreciated. But the condition of my first room and aspects of the 2nd room were deplorable. Roaches in the restroom and main room. Wallpaper peeling off the wall in all stages with visible mold underneath. Huge stains on the carpet. The only reason I did not request a room change that night bc I had a late check in after a long long drive. When I asked the next morning the staff was quick to get me another room. The 2nd was an obviously an updated room and much better. Then as I was climbing into bed I noticed the bottom layer of fabric was slashed into and cut up. I came to the hotel to get some alone time to relax. This was much less than relaxing and disappointing that I spent my hard earned money on it.
真實旅客
2 晚旅行
10/10
Ricardo
2 晚旅行
2/10
Juan
1 晚旅行
10/10
Rob
2 晚家庭旅遊
2/10
I would NOT recommend this hotel for anyone. I checked in on day 1 to my room and went to the bathroom and the bathtub was mud dirty with brown stains across the front to the back, then I attempt to use the charging outlets and NONE of them worked. I tried to call the front desk to advise of these concerns and the phone in the room did not work at all. I proceeded to walk downstairs to the front desk and they say it is just stains but would u like a new room I said yes. I get to room 2 and the bathtub looked identical to room 1 bathtub (mud dirty) Then as I tried to close the curtains because it was night time, i discovered the curtain rod on one side was broken and laid against the wall. Then once I laid down for bed I discovered the thick bed comforter was scraped up like a pet ate it up with the cotton coming out.
真實旅客
2 晚家庭旅遊
2/10
No comment
Brittany
2 晚家庭旅遊
10/10
Tara
2 晚旅行
4/10
Betty
1 晚旅行
8/10
Raquel
1 晚旅行
6/10
Keith
3 晚旅行
10/10
annual stay, friendly staff, comfy bed, good location
AMI
2 晚旅行
10/10
Marquasia
6 晚旅行
4/10
Kevin
2 晚浪漫之旅
8/10
Alexander
4 晚旅行
10/10
Duane
1 晚家庭旅遊
8/10
it was nice and quite
EVENS
3 晚旅行
6/10
Desk clerk at check-in was very nice. Expedia showed the room would have a tub/shower combo, it was a shower only. Loose tiles in the bathroom. Third floor hallway smelled horrible. Bed was very hard. A/C worked but was very noisy. Elevator floor was covered with a carpet scrap that had raggedy edges which could be a tripping hazard.
Clifton
1 晚浪漫之旅
10/10
Property was perfect for a one night stay before checking into hca clear lake the next morning.
John
1 晚家庭旅遊
8/10
Ray
1 晚商務旅行
6/10
This property does not have a working hot tub and I specifically booked for that amenity. According to staff, this has been an issue for a while but the owner refuses to update online listings to reflect accuracy. The beds and pillows are super uncomfortable, the shower head was leaking and had low pressure, and the WiFi was so slow I couldn’t connect.
Nicole
2 晚旅行
10/10
LUCIANO
2 晚家庭旅遊
10/10
Customer service front desk was really nice
fatemah
2 晚家庭旅遊
8/10
Patrick
1 晚旅行
2/10
I liked the fact when i called the lady answered and assured me we could check in til 5 am. She was there and greeted us when we checked in. Towards the end of our stay i was getting coffee and water had been spilled by previous person. This same lady was like there go you napkins rightthere to clean up that spill. I said ok i did not make mess but i will clean up. Felt like most of staff did not want to work there. Had they been up front about the pool being dirty when they told us the hot tub did get hot but jets worked before we got there we would not have booked here. Anyway as i said seemed staff really isn't there to work so i took the liberty of doing stripped the bed down to mattress made sure the counts were, noticed stains and why offer a sofa bed and not have bedding? I must have missed something. There. Breakfast was better than some but not as good as it could be. I see why there is a box to drop room keys for check out. I was concerned i would be accused of something else i did not do. Please let Expedia and etc know your pool is not open and hot tub is broken not working at all. Would have saved us enormously