knowledgeable and supportive staff provided good services.
Tacher
Tacher,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 8 月 17 日
xiaolong
xiaolong,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 7 月 11 日
Spacious room & environmental friendly
Room was very spacious with big window for amazing view outside. I also love the way for filter water in room which was so convenient & environmental
Ka ki
Ka ki,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 7 月 2 日
Very nice and great location! Staff are friendly! Highly recommend the hotel and next time will be coming back!
Huiyi
Huiyi,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 6 月 15 日
非常好
非常好及非常滿意
Siu Ching
Siu Ching,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 6 月 13 日
LAP KIN
LAP KIN,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2023 年 12 月 22 日
View sights and comfortable lunch
kuok kit
kuok kit,2 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2023 年 7 月 13 日
Stella
Stella,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2023 年 5 月 5 日
Housekeeping can be better
Nice comfy hotel. I stayed there for a week, and can tell housekeeping can do a better job on room cleaningness.
真實旅客
7 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2023 年 3 月 29 日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 5 日
Great stay!
Great hotel! Grand and inviting lobby. The doorman was really friendly as were check in staff. The room was spacious as was the bathroom. The bed was comfy and the linen clean. The pool was very nice with great lookout especially during sunset. We enjoyed the breakfast with a good variety and tasty dishes, it was nicely laid out. They have coin laundry (purchase token at reception) which was very handy for us. Location was OK, we mostly caught grab to places so was fine.
Peter
Peter,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 13 日
Aloysius
Aloysius,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
ju hong
ju hong,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Je recommande
Bel hôtel , bien situé . Très propre . Le personnel est disponible h24 . Une superbe vue de la piscine !
Lisa
Lisa,5 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 6 日
IRRESPONSIBLE HOTEL MANAGEMENT.
Hotel does not pick up your calls especially on weekends, when it is the most time hotel guests will need help. I was on a business trip and I booked this hotel for a 1 night stay. 2 days before I am checking in, I had some changes to my flight schedule. I had to leave Penang in a morning flight so I thought staying there will be very inconvenient. I contacted Hotel.com to request for a cancellation and refund. They did not manage to contact the hotel probably it was in the night 9pm. BUT it is an international hotel? I called in personally the next morning and someone spoke to me. I related my concerns and issue about staying in the hotel and requested for a cancellation and goodwill refund, the hotel staff assured me that it can be done but needs HOTEL.com to contact them to verify officially. Okay, hotel.com tried several times to contact them in email and phone but no response. Finally 2 days later they came back to me with a rejection from Ascott. I was surprised because I was told that the room can be cancelled with refund the other day!!! I tried to call again on a weekday and spoke to the reservation manager, Yana. She took my contact and email promising to get back to me again on this. And 3 days later…. No response. This is the worst hotel service I ever experienced especially from a 5star hotel brand. There is a HUGE problem with the hotel management in Penang. The staff have a problem with listening. Asked me which app I used to book when I told her 30s ago….