My wife and I have been in an incredibly busy season at work so for her birthday, I wanted to surprise her with an incredible trip to Miami. We live in the desert now, but she grew up around beaches so the pictures of the Oceanfront suite was 95% of the reason I chose this hotel. I could NOT have been more upset. Please see the pictures below. We get into our room, that we paid a lot per night for- the “Sorrento Oceanfront Junior Suite.” Here I am trying to surprise my wife- you can’t even see the ocean. It was completely covered by trees. I was embarrassed and disappointed. We immediately went downstairs and said to Orville at the front desk “this isn’t what we paid for.” He said “Since you’ve already stepped into the room, we can’t move you tonight, but I’ve put notes on your reservation. Call us in the morning and we’ll get you moved.”We call in the morning and are told that there isn’t any record of our conversation with Orville the prior night and that the hotel is fully booked. He totally lied to us. Now I was furious because we had to wait another day- we’re now two days into our trip and still haven’t unpacked. LATEon the 3rd day they finally moved us & our vacation started. All they offered was a $75 resort crediT on almost $1600 for two nights and living out of 3 suitcases for 3 days. Everything was an up charge- if you want to get away from kids at the pool, be ready to negotiate day beds at the adult pool for $300 minimum. Service sucked. I hope a GM sees this.