The hotel charged us for one of two rooms we paid for on Hotels.com and is refusing to refund my money. Now I have to take time out of my day to get the bank to help refund it.
Malissa
Malissa,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Courtney
Courtney,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Monique
Monique,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Monique
Monique,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Clean facility and rooms. Friendly staff!
Monique
Monique,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
Monique
Monique,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
Monique
Monique,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Upon arrival I was told the room I booked was no longer available. They wanted to give me a king size bed with a pull out sofa. Normally I’m up for whatever but since I was traveling with my elderly grandmother she was actually adult #2 and we were a total of five. Receptionist kept me there for a few minutes and got me my room I had made reservations for and had paid when I booked.
Leslie
Leslie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Clean, nice stay
We have stayed here before since it’s a god location to our family. Hotel is nice, good amenities but check in and check out was super slow even though I pre paid the stay. Check in took 15 minutes and check out took about the same. There was only one person at the front desk. The toilet paper roll holder was broken so the TP kept falling off.
Billie
Billie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Jill
Jill,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 15 日
rita
rita,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 11 日
Cinda
Cinda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 9 日
Very nice; clean & comfortable.
Sandra
Sandra,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 4 日
Excelente servicio y comodidad. En una zona muy tranquila y agradable.
El café lo mejor del lugar !!
JESUS
JESUS,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 3 日
Very disrespectful front desk service
The front desk manager single-handedly is to blame for taking the 4th stay at this hotel and making it our last. We had booked two reservations because we decided to add another night. Booking through Hotels.com was less expensive. We did not know the room type changed, and we were not told at check in we would need to change rooms on night two.
The desk clerk could have asked us to politely move rooms, but chose to rudely tell us to get out now. When contronted, she didn't apologize for the confusion or her behavior, instead doubled down and said, "was I mean or was I direct?" She was both. If you call someone ugly, that's both direct and mean. Never had such a conversation before with someone in or out of the service industry. The hotel location was good, the room was okay, but the front desk service was the worst I've ever experienced. Jojo made us feel penalized for booking through Hotels.com. if there is a partnership for filling rooms, the front desk manager at this property needs to be enlightened.
Jennifer
Jennifer,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 26 日
paul
paul,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 4 日
Great value and great comfort
Great value for the price, good breakfast, very quiet and close to restaurants and attractions
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
Monique
Monique,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
Monique
Monique,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 1 月 29 日
Dominique
Dominique,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 27 日
Clean property!
irfan
irfan,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 26 日
Wonderful stay!!
damira
damira,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 25 日
Ashraf
Ashraf,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 16 日
Muhammad
Muhammad,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 15 日
Sugar Land missing some sweetness
A three day stay at Sugar Land was fine apart from the strong cleaning chemicals that made my eyes water. We left the "do not disturb' on the door so that the room wasn't serviced, however we still had to brave the chemical smell when the cleaning staff were on our floor.
Also, the amount of disposable plastic and paper created at breakfast makes this hotel not very eco friendly.
Location and access are very good.