The hotel charged us for one of two rooms we paid for on Hotels.com and is refusing to refund my money. Now I have to take time out of my day to get the bank to help refund it.
Malissa
1 晚商務旅行
10/10
Courtney
2 晚好友同遊
10/10
Monique
1 晚商務旅行
10/10
Monique
1 晚商務旅行
10/10
Clean facility and rooms. Friendly staff!
Monique
1 晚商務旅行
10/10
Monique
3 晚商務旅行
10/10
Monique
1 晚商務旅行
10/10
Upon arrival I was told the room I booked was no longer available. They wanted to give me a king size bed with a pull out sofa. Normally I’m up for whatever but since I was traveling with my elderly grandmother she was actually adult #2 and we were a total of five. Receptionist kept me there for a few minutes and got me my room I had made reservations for and had paid when I booked.
Leslie
1 晚家庭旅遊
10/10
We have stayed here before since it’s a god location to our family. Hotel is nice, good amenities but check in and check out was super slow even though I pre paid the stay. Check in took 15 minutes and check out took about the same. There was only one person at the front desk. The toilet paper roll holder was broken so the TP kept falling off.
Billie
2 晚家庭旅遊
10/10
Jill
1 晚家庭旅遊
10/10
rita
1 晚家庭旅遊
10/10
Cinda
1 晚旅行
10/10
Very nice; clean & comfortable.
Sandra
2 晚商務旅行
10/10
Excelente servicio y comodidad. En una zona muy tranquila y agradable.
El café lo mejor del lugar !!
JESUS
3 晚家庭旅遊
2/10
The front desk manager single-handedly is to blame for taking the 4th stay at this hotel and making it our last. We had booked two reservations because we decided to add another night. Booking through Hotels.com was less expensive. We did not know the room type changed, and we were not told at check in we would need to change rooms on night two.
The desk clerk could have asked us to politely move rooms, but chose to rudely tell us to get out now. When contronted, she didn't apologize for the confusion or her behavior, instead doubled down and said, "was I mean or was I direct?" She was both. If you call someone ugly, that's both direct and mean. Never had such a conversation before with someone in or out of the service industry. The hotel location was good, the room was okay, but the front desk service was the worst I've ever experienced. Jojo made us feel penalized for booking through Hotels.com. if there is a partnership for filling rooms, the front desk manager at this property needs to be enlightened.
Jennifer
1 晚家庭旅遊
10/10
paul
1 晚商務旅行
8/10
Clerk wasn’t too friendly
janet
1 晚家庭旅遊
10/10
Fructuoso
1 晚旅行
10/10
I like everything but the customer service at check in she wasnt too friendly
Francis
2 晚家庭旅遊
10/10
Jeanette
1 晚旅行
10/10
Uneventful, quiet and awesome staff.
Jaime
1 晚家庭旅遊
8/10
Really good experience of staff and the location. I recommend using the expedia app