I made my reservation through Hotels.com specifically stating that this was a birthday celebration and I paid extra for a private balcony water view room. I called the hotel directly before we arrived to confirm that we received the room that I paid extra for. I also let them know on the phone that it was a special birthday celebration that we would be coming in from out of town. When we arrived, they informed me that they were not doing anything special for our birthday celebration, and that the room I paid extra for was given away. And that I would still be charged extra for the less extravagant room that no longer had a private balcony and shared a balcony with everyone on the first floor. I never stay at a Sheraton and will not be staying at the Sheraton again. The service was horrible and unacceptable.
Amelia
Amelia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Janet
Janet,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Joan
Joan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 13 日
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 11 日
A fine place to spend your evening.
The pool is small for a hotel this size and was jam packed with families. Mid summer to be expected, but it’s small. Room was nice, slept so well on their beds.
Arianna
Arianna,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 2 日
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
Ashley
Ashley,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Good
Maria
Maria,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 8 日
The hotel is a bit old. Beds are super uncomfortable and you can tell they are old. Additionally, my room had a very loud refrigerator that made it hard to sleep at night.
Ana
Ana,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 6 日
Very good , the staff es very friendly,good service.
Maria de
Maria de,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
Room missing a microwave.
Sabrina
Sabrina,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 27 日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 26 日
Brett
Brett,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
Usha
Usha,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 16 日
Makayla
Makayla,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
Easy access
Jan
Jan,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 5 日
Needs an upgrade
Staff was friendly. Room was clean. The A/C was broken in the first room so they moved us to another room. Overall, this hotel needs refurbishing. It has seen better days. For example, many of the outdoor awnings are torn and there were exposed wires in the ceiling in the bar, which had limited wine choices for a wine country hotel. The in-hotel Starbucks food choices aren’t very good. For the rate, would have expected a little more upgraded experience. I guess the rate is about the location.