Excellent stay! The staff of the reception was polite and very helpful, considering that our flight was delayed by 1 day. We paid for the evening even though we missed the first evening, but I understand that’s not the hotel fault. The food at Kueros, the hotel’s restaurant was excellent, and the service was top notch as well. Hotel is in a great location. Definitely my hotel of choice when we come back to San Juan!
Yadira
Yadira,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 8 日
Pre-cruise stay
The location is excellent for cruisers. Unfortunately we arrived at 5am but was unable to check-in until about 2pm and that encountered additional cost. The room was nice with a table and chairs for eating. Having a CVS connected to the hotel was a bonus.
Stephanie
Stephanie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Francisco
Francisco,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Gary
Gary,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 21 日
Antonio
Antonio,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Amazing!!!!
Rebecca
Rebecca,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
this hotel was very beautiful. We got the king suite with a king bed and a sleeper sofa. The sleeper sofa was very small for two people. It w. Sheets and blankets. We asked the front desk to bring up blankets and they never did and then we had to call them to get blankets. call multiple times letting the phone ring 30 to 40 times each. They ended up never bringing us blankets.
Heather
Heather,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
Margarita M
Margarita M,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 15 日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 13 日
Deceptive room description
Great location and lovely hotel. Very disappointed that there was no safe in the room and no full length mirror.
I also booked a “view room” and the only thing I could see from my window were internal hotel walls and other windows.
Samantha
Samantha,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 12 日
Sybil
Sybil,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 9 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 4 日
Disappointing Start to Vacation
They didn't have our room ready. We had to wait until well past 10:30pm to get our room despite telling them we'd be there around 8PM. They gave us a credit to their very expensive restaurant and stored our luggage.
Jason
Jason,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
Superb
The hotel was just perfect and the food were superb! Especially the one I ordered "Coffee rub" Ribeye steak and was so delicious 😋! The area was just location to go shops and the areas for visit of museum or historical sites! You will love it !
Greg
Greg,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
An amazing stay
Carla
Carla,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 3 日
Just beautiful property the pool was refreshing. The area was beautiful
Carla
Carla,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Jessica
Jessica,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 31 日
Our suite was wonderful and had a nice view. The restrooms by the restaurant would need to be checked, refilled and cleaned more often. Most of the staff was nice.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 30 日
I would not go back.
One of the elevators was broken from the time we stayed before our cruise and was still broken when we returned. The coffee and hot tea were very expensive along with the food.
JANE
JANE,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 28 日
Allison
Allison,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 25 日
Excelente
Muy bonito, muy limpio y excelente ubicación
Excelente servicio
Quiero resaltar el servicio de Miguel Concierge
Jesús J
Jesús J,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Great rooms, great location
Loved this hotel - cleaning staff seemed a bit lacking. Our room was out of all the basics when we checked in and it took a while to get that remedied. Otherwise, great location, room was very comfortable. We arrived late and had an excellent dinner at the restaurant downstairs We hope to be back!
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 23 日
Bom hotel
Hotel bom , em Porto Rico os valores são muito alto. O atendimento na recepção da Shally foi excelente.
O hotel correspondeu às nossas expectativas.