Informed hotel that I’d be arriving at 5:30a after taking the red eye from California (paid for the previous evening to ensure I would have a room). When I tried checking in at 5:30a, hotel’s system was down and I could not check in. Took 1.5 hours until system was up and I could check in. I needed the room immediately as I was exhausted. I was told that my room for the previous evening would be comped since I couldn’t immediately check in. Unfortunately, I was charged for the room and when I had Hotels.com call the hotel to have the room credited back to my credit card, the hotel wouldn’t do it.
Mark
Mark,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 4 日
Kathleen
Kathleen,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 30 日
Cristian
Cristian,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Kevan
Kevan,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
The individual checking me in was absolutely wonderful and the stat was nice and relaxing. Would definitely come back!!!
Nida
Nida,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 17 日
150% final bill above the reservation price
The Hotel overall "look" was ok. However, we reserved a King size bed and were given a Queen size. It made matters worse when we called the reception and were told that yes, the bed was a King. We have 2 residencies w/ (2) bedrooms each and King size beds in all (4) bedrooms. We KNOW what a true king size bed is. The promotion said the room would come with a complimentary crib. What we got was a portable pen. Who wants their 11month old infant to sleep in a playpen ?? A crib is VERY different from a hardwood base playpen. Ridiculous! The restaurant food was extremely cold and we had to send it back. Our infant didn't even try to eat the ice cold pasta w butter. She did have some of the chicken once it was reheated. We were charged twice for one day of parking. We only ate at the restaurant once. If I am giving it 2 stars is because the breakfast was good. But couldn't help to notice it was part of our reservation and we were charged for 3 days of bfast when we arrived late Friday night and left Sunday morning by 5am. Again, a charge that was included in the room automatically whether you needed it for more than one day or not. Our reservation was quoted at below $600 which is ok for 2 nights but the bill was almost $1k. This is the second time this happens to us w a Marriott reservation. The first time was in Canada. This is our LAST time reserving a room at a Marriott Hotel. No one wants multiple tax and occupancy fees.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Erin
Erin,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
Travis
Travis,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 22 日
Just all around great
Micheal
Micheal,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
Clean and staff was great
ggl****
ggl****,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
Salli
Salli,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
Maine
Maine,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Patricia
Patricia,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Loved everything about this hotel
Maloye
Maloye,1 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 18 日
Only stayed 2 nights, the room was by the elevator so.....a little noisy but overall a good experience
stephen n
stephen n,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Tyler
Tyler,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
The service was awesome. Staff was professional and friendly
Jacinda
Jacinda,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Really nice facility. Given that the Zeta convention was ongoing we were not inconvenienced in the least. The front desk staff was outstanding!