The hotel is clean and well maintained.
breakfast and lunch are only available in the buffet. we were given 4 vouchers for dinners in the hotel's a la carte restaurants. The food at the buffet was very simple, not very tasty, and repeated itself every day. It didn't feel like 5 star hotel food, And it was very crowded and noisy. On the other hand, the food in the a la carte restaurants was very tasty and the atmosphere is pleasant and more suitable for a 5-star hotel, it's a shame that you could only eat there a limited number of times and only in the evening. Instead we used 1 of the vouchers to a tavern near the hotel- NOT recommended at all! The food was terrible and there were wasps everywhere.
The service was mostly good, except around the pool-where the waiters didn't walk around, but stood by the bar the whole time and you had to go to them to order drinks.
The water park is nice for children, but apart from it there are no other places for young kids to play - there is no playground or playroom, and no kids shallow water pool.
As a gold status in Expedia, we were entitled to a room upgrade . The upgrade offered was to the same room only with a view of the sea instead of the garden, but the room was located in a remote and uncomfortable place, and there was no view of the sea at all but of a road and trees, and between the trees you could see a little of the sea, so we gave up The "upgrade”.
Nice hotel for a vacation with kids, not a romantic vacation.