6/10 不錯哦
2025 年 8 月 26 日
Dissatisfied & dissapointed.
We booked two one-bedroom bungalows with private pools (rooms 500 and 503) for a family celebration. Sadly, room 500 was a huge disappointment — the pool was so small it was unusable, and it was filthy on arrival. Within the first hour of check-in I was chasing reception, calling maintenance (who left muddy footprints in the room), and writing emails instead of relaxing. We never once used the pool, despite paying a premium for it.
Communication from the front office was poor, with no follow-up from the manager despite repeated complaints. While a few gestures were eventually offered (dinner, massage, transfer), they did not make up for the fact that we paid for a service we couldn’t use.
That said, some staff were outstanding: Niki at Kuzina (breakfast), Mo at the main pool, Ionna at Guest Relations, Mark at the water park, and Alexander, who finally helped resolve part of the issue. Their excellent service was the highlight of our stay.
Overall, it’s a real shame, great staff in some areas, but a very disappointing experience with the accommodation and management response.
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
