Estuvo todo excelente menos el servicio de la recepcionista que me atendió para podrá accesar a unos familiares que iban a pasar a saludar, debían de ser más accesibles y no poner tanto límite de tiempo y no cobrarles
Andrés
Andrés,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Luxurious feeling resort with private beach
Excellent design and condition, friendly and attentive staff, high quality food and drink in all inclusive package. Private compound feeling property as it is away from the hotel zone. Private road leads to the property surrounded by miles of mangroves in each direction. Architecturally this Hilton feels similar in design to the more luxurious Waldorf Astoria sister property next door. The hotel provided a complimentary bottle of sparking wine and cake for my fiancés birthday which was a nice touch.
Kevin
Kevin,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Excelente en todo aspecto
Tayde
Tayde,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 25 日
El hotel está comercial pero la playa es muy mala toda sucia revocada lo quieren compensar con la comida peor no alcanza
leslie
leslie,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 2 日
Brian
Brian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Francisco
Francisco,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 28 日
Xuanna
Xuanna,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 22 日
Allan
Allan,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 15 日
Jashua
Jashua,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 5 日
Jay
Jay,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Mauricio
Mauricio,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 7 日
Marc
Marc,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 6 日
Madison
Madison,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 6 日
Iman
Iman,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 6 日
Nice property, spacious rooms.
Jennifer
Jennifer,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 6 日
Or
Or,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 2 月 6 日
My wife, son, and I stayed at the Hilton Cancun all inclusive arriving 12/10/24 and left on 12/17/24. Upon arrival we were asked if we would like to "upgrade our room" which I qgreed to do. Entering the room it was very dirty with crumbs in the bed and a dirty floor. They came to mop the floor after I complained but they would not come clean unless I went down and complained. the first time after initial arrival that I asked for the room to be cleaned they said that it would be done but nobody ever came. We noticed that the air conditioner would not stop running and we were freezing in the room. The first full day we took my 2 year old son to the daycare area and were told that they did not accept children that young. There went my vacation with my wife. They mention a daycare center and do not mention the age restriction. I would have gone to another resort had I known. Every day when we went to eat the food was always mediocre and always cold at the buffet. We figured out why this was happening when we were getting ready to leave and we saw them putting the food outside on the trays at 6am which is before anybody was going to eat. The worst came when my wife asked a kitchen person if a particular pastry had nuts in it (because my wife is allergic to nuts) and he said NO. My wife got extremely sick and later found out from someone else in the kitchen that there were indeed nuts in that pastry. When my wife got sick and they had the house doctor come to our room
Jonathan
Jonathan,7 晚家庭旅遊
Travelocity 真實旅客評語
10/10 好極了
2025 年 2 月 5 日
David
David,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 5 日
Very disappointed with the food. Plus we had trash and used q tips sitting in front of our door for days with no one cleaning it up.
Delbert
Delbert,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 5 日
Loved it. Looks better then the photos and we all had a wonderful time
Chris
Chris,3 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 4 日
top notch quality but limited choices and activities. Great for couples looking to relax and getaway as well as families who want a more relaxed trip too. Very clean and beautiful resort. While I wish the buffet options were more, the poolside snacks made up for it. Little to no entertainment-no nightlife! Everything was done around 11, no music near the pool. Only Friday is there poolside entertainment (we were used to the daily pool activities/music in other resorts)
Overall, GREAT resort. I just felt a limited choice in food at the buffet and little/no music or activities. Would I go again? YES but not rushing to go back
Juliana
Juliana,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 4 日
La playa no es la mejor pero el hotel esta perfecto