This is a Hilton with a Marco Pierre White restaurant - 2 big names and should be exceptional but man, what a let down. Hotel is old and tired. It’s clean but looking very dated and in need of a lot of refurb. We stayed on ground floor in accessible room with no Queen Bed as advertised. Checked in but not told where room was, no info on check-out times, no breakfast times, where breakfast is, no WiFi info or spa so had to ask and work the rest out. Room was cold and incredibly hard to heat up. Very noisy in the morning with doors auto closing hard. Restaurant was another bad experience. They had no beer on tap (all not working) and sat down at 8pm. By 9:30 it was empty with just us two on a Friday night..!! Starters were a mix of great and massively poor with bits missing. Wife had cod and was great, I had £70 Tomahawk steak which was over done and came off the bone cut into slices so kind of defeats the experience and the large bone just then got in the way. It also tasted really strange - like a rump steak and no char-grilled taste. I got brought the wrong sauce and when I said should be garlic butter sauce, I got a massive block of regular butter with a hint of garlic in a gravy boat..!! Missed my £4 onion rings which I only remembered the next day. It was a massive let down overall and Marco would be ashamed if he knew. Breakfast was usual hotel standard but only one coffee machine as one not working. Empty buffet stock not being refilled. Left really disappointed..!!
