It was god awful, the cleanliness was disgraceful. We paid for a late check out, was told pay X amount of $ to stay til 3pm. Which we agreed to & paid. Then not even an hour later we get a call while at our event, that we have to stay only til 1 then check out but then we would get a partial refund. No big deal, we agreed. THEN we get back to the hotel at 11:30, was told we would no longer get a refund, our keys didn’t work, & we would have to check out that instance. Awful disgusting service. Never book here. Incompetent.