This place is a let down.
We've been there many times before but it certainly is the last time.
No offered any help with baggages upon check in or check out.
Our hotels.com vip status got us no upgrade (The Biltmore wasn't full) : no high floor, no nice view ...
At 10:50 pm the only food option we were offered was an overpriced bakery.
The cellar bar was closed during our entire stay. No prior information or further explanation.
Our room wasn't serviced during our 2 nights stay. At all.
No turn down service either.
Sauvignon blanc served at their piano bar wasn't fresh and tasted like vinegar.
It feels like this hotel only caters to their local customers.
The hotel itself, the junior suite, the swimming pool are nice. They speak english but spanish is highly recommanded.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
Elyse
Elyse,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月2日
Grand dame, worth the visit, but showing its age..
Overall, I enjoyed a nice stay at this grand dame of S Florida hotels. The setting, property and hotel make for a worthwhile destination-accommodation, though all are showing a bit of age. Given the historic, burnished reputation of this true classic, some remodeling/refurbishment and refreshing are in order.
Lawrence
Lawrence,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
paul
paul,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月18日
Wade
Wade,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月16日
John
John,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
真實旅客
9 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月5日
Stephen
Stephen,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月1日
Mateus
Mateus,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Hotel maravilhoso
Marcio
Marcio,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月29日
Average hotel and definitely not a five star hotel . I cannot realize why they assume that this hotel is a five star . It’s indeed a historical hotel but you cannot compare it with other 5 star ! Indifferent staff . When we entered at the reception to check in late at night , the receptionist just gave us the key and that’s it . No further Infos even for restaurants and breakfast . Well guys you should know that a five star hotel has to do also with pampering and customer experience . Also the pool was dirty and there were some Mexican people who had a loud music from their phones annoying all others and nothing happened
Konstantinos
Konstantinos,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
Excelente opção em Miami
Marcio
Marcio,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月24日
Ricardo
Ricardo,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月22日
Anniversary celebration
We celebrated our 10 year anniversary and the Biltmore staff made it perfect from the minute we walked in. Very classy hotel we loved every minute. We will be back!
Miriam
Miriam,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月16日
Susan
Susan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月11日
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月8日
Mohammad
Mohammad,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月4日
Excellence at the beautiful Biltmore
Lovely hotel with excellent service and restaurants. The room was beautiful with great views from the tower. Highly recommended.