We loved Fairmont Orchid! The service was immaculate. Barbie, the manager, took care of an issue we had and made us very happy with our stay! We would stay at this Fairmont anytime we have an opportunity to return to the Big Island. And we would not hesitate to recommend it to friends and family.
Shen
5 晚旅行
10/10
Great staff and service. Dated rooms, less than great fixtures and furniture. Lots of in room tile but very comfortable beds. Very expensive food and drinks, but most items were tasty - however the Mai Tai's were the worst I have had at any luxury resort. It's not the Four seasons or The Ritz Carlton and has limited hours for room service (strange for a 5 star resort hotel), but you also don't pay the premium price for the accommodations. The grounds were immaculate and clean, the views were incredible, the pool was great for kids and families (wish they would have a separate pool for the obnoxious and inebriated adults), and the beach/lagoon was conveniently close and perfect for swimming and snorkeling. Ultimately it was worth the trip and would consider staying there again, should our next Hawaii trip be at the Big Island.
Paul
4 晚家庭旅遊
10/10
We loved the ocean view room — it was large with a comfortable bed with hypoallergenic bedding options, and it had lots of storage room for clothing — 2 closets and 4 large drawers. I have stayed in several luxury hotels/ resorts in the past and the friendly service here was beyond compare. Our only minor complaint was that the lighting could be improved in the bathroom, and there was a lack of hooks or drawers in the bathroom.
Lynn
12 晚浪漫之旅
10/10
Our room was a bit worn for the money we spent. But, the view was absolutely beautiful so we looked past that. Food was delicious, but pricy. Watched whales every morning from our balcony!!!
julie a
7 晚家庭旅遊
10/10
真實旅客
3 晚旅行
10/10
We were thoroughly impressed with the Fairmont during our stay. The staff were exceptional, consistently going above and beyond our expectations. In particular, Jasmine was incredibly helpful and made our experience even better. The property itself is beautiful and well-maintained, with landscaping staff diligently tending to the grounds. We especially appreciated the hotel’s commitment to reducing unnecessary waste, which reflects a thoughtful approach to sustainability. Additionally, the nearby reef offered excellent opportunities for swimming and snorkeling. A truly wonderful experience overall.
Jamie
3 晚家庭旅遊
4/10
Fairmont used to be very high quality 4 star
Now it’s just an expensive room
Steve
7 晚浪漫之旅
10/10
quiet grounds and friendly staff
Michael
7 晚浪漫之旅
10/10
Revital
4 晚旅行
10/10
Very nice surroundings with beautiful views. Whales jumping and snorkeling with the fish and turtles. Loved the walks along the coast and relaxing by the beach.
Bathroom tiles very slippery and need updating.
mary lynn
2 晚家庭旅遊
10/10
Tiong-Keat
5 晚旅行
10/10
The staff is so friendly and kind. I have not yet explored the whole resort but what I have visited so far is great. The restaurant that does not require reservations has very healthy and delicious menu choices.
Karen N.
1 晚旅行
10/10
This is a top-tier resort property that delivers at that level on all dimensions. The staff is well-trained and pleasant throughout the property. The on-site dining options offer something for everyone, and there are many activities available without leaving the hotel. There are several fun places to have a drink, and they had a musician playing in at least one location every night. My wife found the shops very attractive. The concierge desk is well-staffed and informative, helping to set-up experiences around the island. The cove beach is perfect for safe swimming, and resort guests can also venture beyond for more challenging conditions. The fitness center is not large but had everything most of us need, and it was not crowded when I used it. Our only negative experience was our second dinner at the Beach House when they wrecked my steak, but that can happen anywhere (and they took it off of the bill without being asked). I recommend this property for anyone looking for a higher-end resort experience.
Christopher
5 晚浪漫之旅
10/10
Helen
3 晚旅行
10/10
The rooms could use a little upgrade. There should be more chairs in the shade for free. All the good chairs are reserved. You shouldn’t have to pay for a shaded seat. For the cost of the room, you should get snorkel equipment for more than one hour. Other than that, I loved the property. Staff was excellent and the dining was great too.
Gary
6 晚浪漫之旅
10/10
Kristin
7 晚旅行
8/10
Was good. Super busy with the holiday. Staff great. Food good.
真實旅客
3 晚旅行
6/10
Christopher
5 晚旅行
8/10
The room was amazing
The property was nice but lots of kids - almost no place to escape if you don't have kids
The beach didn't have umbrellas or nice chairs to lay on (those are at the pool) unless you paid hundreds of dollars extra
Restaurants were okay - we mostly ate out
Beautiful beach
Lots of activities but you have to reserve everything and you get charged $50 if you no show (which is insane for something like water aerobics)