Check in process was quick done. I accidentally left my cellphone at the desk and about 1-2 minutes after entering the room, I received a call from the front desk asking if I had my phone. I was extremely grateful for the return of it.
Yvette
1 晚旅行
10/10
tony
1 晚家庭旅遊
8/10
The toilet paper holder was rusted and the chair at the desk in the room was torn.
Geraldyn
3 晚商務旅行
6/10
Room itself was just ok. I was charged a $100 deposit upon check-in even tho I paid fully online…not sure what it was for and didn’t get it back at checkout. Nowhere on the website did it say the pool was closed because it hasn’t been inspected for the season yet…it’s June. The mattress on the pullout couch was horribly worn and thin. It served our purpose but wasn’t anything to brag about
Donna
4 晚家庭旅遊
6/10
Staff were exceptional. Overall comfort was decent, but cleanliness was ok. The last night there, I found adult and baby roaches crawling in the bathroom upon our return to the room. Not the thing I wanted to flip the light on to find!
jessica
2 晚家庭旅遊
10/10
Kevin
2 晚商務旅行
4/10
Outdated; dirty carpets; hair in the shower/tub upon arrival; bed and pillows not very comfortable. I will not stay here ever again.
Kimberly
1 晚旅行
10/10
Great visit will do it again
Chevese
2 晚旅行
10/10
Walter
1 晚旅行
4/10
The check in clerk was very rude. We asked him about places to eat in the area. He said he did not know bc he does not live there. They had no lists of local eateries or anything. I asked daily for fresh towels and finally got some on our last night. Grat location to Charlotte speedway but not sure I woyld stay again.
真實旅客
3 晚旅行
10/10
The condition of the sofa bed (mattress) was terrible look like a something occurred total replacement would be nice. We felt horrible for my 17yr old having to sleep on it but it was almost midnight at check in we double maybe tripled the sheets and called it a day the pool not to inviting
真實旅客
1 晚家庭旅遊
10/10
Clifton
2 晚旅行
10/10
Reggie
1 晚旅行
8/10
Cory
1 晚旅行
2/10
Jazhyre
2 晚旅行
8/10
The tv remote control didn't work and there wasn't a pad and pen to write in the room but customer service was great
Cristyal
1 晚商務旅行
10/10
It was very comfortable and clean.
Steven
3 晚家庭旅遊
8/10
Nancy
3 晚旅行
8/10
Adrian
1 晚旅行
4/10
The paint in the room was peeling. There was an odor. It rained really bad and water leaked inside the window. The toilet paper holder and the shower curtain were broken. We will not stay here again.
真實旅客
2 晚家庭旅遊
10/10
Regina
1 晚家庭旅遊
2/10
Horrible. Room wreaked of cigarettes. Hair in the shower. Carpet disgusting. Double charged for my $100 deposit.
Jaren
1 晚家庭旅遊
2/10
From the moment I checked in so many red flags. The front desk person didn’t even get out of her seat after looking at me at the desk. After trying to check in the system had a different card number and the machine was having trouble, it was a pain to have to check in. She had to put the card number in manually. The whole place smelled of water damage and mold. Front desk attendant said nothing after giving me the key. Not where the elevator is, breakfast, wifi, pool instructions NOTHING. We Got on the elevator and did not see any inspection notifications.(I am a fire inspector) the other elevator had an inspection sheet that had not been inspected in almost two years. The room had rust EVERYWHERE! The shower curtain rod was broken. Toilet paper holder was broken. Ice machine on my floor was rusted out and did not work. The sleeping area of the room was not bad. They locked the front doors of the hotel at night with no option to get in other than stating that you had to use the side doors. That would have been ok if the side doors worked. I took a video of us being locked out of our hotel, absolutely ridiculous! Terrible experience and I would never come back nor recommend this property to anyone!