I couldn't believe that the billing system of a 5-star hotel could have such a low-level error. The hotel can enjoy meals for $30 per day after paying a $35 destination fee. I had breakfast around 10 on the check out day, which should have been included as free, but the hotel charged for the full amount. In my first call with them, I strongly stated that it was an error. And the staff just made me wait, claiming they didn't charge extra fee. But the fact is that they charged extra and didn't admit it in at the first time! I made five phone calls to solve this problem, wasting a lot of my time, and finally got a refund half a month later. I will never stay at this hotel again. The staff were not clear about the charging system and lied.
Yujia
2 晚家庭旅遊
10/10
Geling
2 晚家庭旅遊
4/10
Huei Ming
1 晚旅行
6/10
Dandan
6 晚家庭旅遊
8/10
Chris
2 晚旅行
10/10
The room service was excellent
Jennifer
2 晚家庭旅遊
10/10
Rick
1 晚家庭旅遊
10/10
I went to Disneyland with my family and stayed here. It was awesome. It's like 15 min walk or 5 min uber ride to the amusement park and all the restaurants. if you want to stay in a luxury hotel that's not too expensive. This is the place
Gabriel
1 晚家庭旅遊
10/10
Awesome place to stay at.
Gabriel
1 晚家庭旅遊
10/10
Great location and shopping and facilities
Eric
2 晚好友同遊
10/10
Good location
MULIN
3 晚家庭旅遊
10/10
ferdinand
1 晚旅行
10/10
It was a pleasant experience overall and an issue that appeared with valley parking was professionally resolved by Victor, hotel manager.
Ergys
1 晚旅行
6/10
JW Marriott is supposedly the flagship brand for Bonvoy/Marriott group. This hotel is average at best. Carpet in room frayed, vanity mirror in bathroom about to fall off of the wall, shades for wall of glass windows in poor repair & difficult to hoist (I chose that word carefully, I had to wrap the chain around my hand and pull for all I was worth - I’m a 6’1” 190 lb guy in reasonable shape). Every other JW I’ve stayed at has 24 hour in-room dining, not here - ends at 11:30pm.
David
2 晚旅行
10/10
The hotel and our room were very clean. The beds were comfortable for both us and our kids. The staff were helpful in delivering our bags and loading our bags from room to car. Will definitely stay again.
Jonathon
3 晚家庭旅遊
10/10
Very clean, friendly staff, we will definitely stay here again.
Stacy
4 晚旅行
10/10
Plain, amazing spot!
真實旅客
1 晚旅行
8/10
Very nice hotel on par with other Marriotts. We were there for Disney and the staff was very friendly and helpful with tips. Free park shuttle across the street is very convenient. Not crazy about the $30/day resort fee that forces you to spend at their restaurant/bar and the expensive parking. Beds are a little stiff. Overall a nice stay.
Ralph
3 晚旅行
10/10
Rick
1 晚旅行
10/10
The city walk was right next to the place. It was very lively. Great stay!
Kyra
2 晚浪漫之旅
10/10
Lara
7 晚旅行
8/10
Daniel
3 晚旅行
10/10
This is a great hotel, so many choices of restaurants, Disney, Downtown Disney all in walking distance. Staff friendly and helpful. Would definitely stay again.