I couldn't believe that the billing system of a 5-star hotel could have such a low-level error. The hotel can enjoy meals for $30 per day after paying a $35 destination fee. I had breakfast around 10 on the check out day, which should have been included as free, but the hotel charged for the full amount. In my first call with them, I strongly stated that it was an error. And the staff just made me wait, claiming they didn't charge extra fee. But the fact is that they charged extra and didn't admit it in at the first time! I made five phone calls to solve this problem, wasting a lot of my time, and finally got a refund half a month later. I will never stay at this hotel again. The staff were not clear about the charging system and lied.
Yujia
Yujia,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月16日
Geling
Geling,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2023年7月13日
Huei Ming
Huei Ming,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2022年6月26日
Dandan
Dandan,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月23日
The room service was excellent
Jennifer
Jennifer,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月22日
Rick
Rick,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月21日
Disneyland
I went to Disneyland with my family and stayed here. It was awesome. It's like 15 min walk or 5 min uber ride to the amusement park and all the restaurants. if you want to stay in a luxury hotel that's not too expensive. This is the place
Gabriel
Gabriel,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月15日
5 Star treatment
Awesome place to stay at.
Gabriel
Gabriel,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月18日
JW Marriott
The hotel and our room were very clean. The beds were comfortable for both us and our kids. The staff were helpful in delivering our bags and loading our bags from room to car. Will definitely stay again.
Jonathon
Jonathon,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
Plain, amazing spot!
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月15日
Nice....no raves...no major complaints
Very nice hotel on par with other Marriotts. We were there for Disney and the staff was very friendly and helpful with tips. Free park shuttle across the street is very convenient. Not crazy about the $30/day resort fee that forces you to spend at their restaurant/bar and the expensive parking. Beds are a little stiff. Overall a nice stay.
Ralph
Ralph,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
Lara
Lara,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月3日
Liam
Liam,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月1日
Stina
Stina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
Ricardo
Ricardo,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
Chetan
Chetan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月30日
Yvonne
Yvonne,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月27日
Cassaundra
Cassaundra,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
sonoko
sonoko,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Alejandro
Alejandro,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Guillermo
Guillermo,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Disneyland Vacation
We had a family trip to Disneyland planned and decided to stay at JW Marriott. The hotel was close enough to walk or take the Disneyland bus. Our family had 5 rooms. We all enjoyed the hotel staff, the rooms, the cleanliness and the food. We would definitely stay there again!