Terrible customer service. Will never be returning
Staff seemed to initially help us by offering and providing a complimentary late checkout until 4pm. Then later lied and said it was never approved, even though they had provided us with key cards which work until 4pm at the day of checkout. This was later dealt with accordingly and a formal apology was issued to us by upper management. The staff continued to be rude about the situation and refused to apologize. The driving conditions were terrible. Many guests complained about the poor removal of snow from the entrance driveway and parking spots including accessible parking. Staff just argued with guests rather than taking the necessary steps to provide a safe environment. Our vehicle got stuck numerous times trying to leave and enter the driveway. No help was offered by staff. Wifi and room entertainment was spotty and not working for the most part. The TV greeting was for another guest in another room and the TV remote did not work. A maintenance worker was sent to our room to correct the issue, and rather than providing us with a working remote for the entire system, they provided the original TV remote used only to turn the TV on and off, and left the system remote with dead batteries, which could only be used in close range. We are regular guests at this hotel and can guarantee we will never be returning due to poor management and customer service. They even threatened to call the police and have us forcibly removed from the property when we mentioned our late checkout.
Emil
Emil,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 13 日
kevin
kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 12 日
kevin
kevin,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
Courteous staff
Mohamed
Mohamed,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 26 日
Hoi Yan
Hoi Yan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 22 日
Geof and Janet
This was a really excellent stay. Large clean room with full amenities incuding full fridge and stove. Great hotel with bar and food service and a great breakest buffet included. Friendly staff, we had a small issue with room heat and they came right away to sort it out.
Janet
Janet,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 13 日
A comfortable bed. I'll be back again.
Seoyul
Seoyul,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 12 日
Chanbin
Chanbin,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 5 日
Paul
Paul,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 4 日
Was great definitely recommend!
Chanae
Chanae,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 1 日
Very spacious room. Room was clean.
Travis
Travis,1 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 31 日
Nice hotel. Very clean.
Deborah
Deborah,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 26 日
Raniah
Raniah,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 24 日
Loved
Loved
Denis
Denis,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 20 日
Very convenient for my trip to Oakville. Hotel is clean, quiet and comfortable. Staff are friendly and helpful. The gym was uncrowded and well equipped. Great place for a business traveller.
Allan
Allan,4 晚商務旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 18 日
First time ever in a hotel where front desk staff hangs out in the office and not at the front. So you have to sit there and wait for them to finally realise there is a guest waiting to be admitted. Dont bother calling the front desk because they wont answer either. You have to go down on your pjs to make any sort of request.
Kristi
Kristi,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 18 日
Nice hotel and facilities very conveniently located right next to the QEW.
Douglas
Douglas,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 16 日
Comfortable bed, clean room
Josée
Josée,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 6 日
KIMBERLY
KIMBERLY,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 2 日
Amazing spot to stay
Totally an amazing place to stay. The staff at the front desk were helpful, and amazing. Loved the bar and food served at the restaurant. The breakfast choice was really appreciated. Ao clean everywhere. Loved the pool too. Recommended to anyone going for a pleasant stay.
Rae
Rae,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024 年 11 月 30 日
The suite was not clean even dusty. Not like when we came the previous visit unfortunately. And I called a day before asking about the pool is it warm or not, she said actually it is hot but in fact the water is cold! Not recommended for a friend to come.