Had to ask for key cards 4 times because they quit working. Water leak in the hallway, carpet was sloshy.
April
April,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 16 日
Felt Lied to & treated poorly
Staff was rude at check-in setting the tone as negative. Got to the room where it looked dingy and the door frame appeared water damaged as well as the door sticking and jamming. The bedding was a thin blanket stuffed between two top sheets and the sheets appeared stained. Chair in room was stained or never cleaned. Breakfast was nothing to write home about. It was sufficient for my family but I could not eat any of it as there was nothing gluten free available. Normally at a hotel breakfast I can eat a banana and yogurt or some oatmeal but none of that was available.
I understand that the rooms we rented were pet friendly rooms but it felt as though we were placed in subpar rooms and paid more for it.
Would’ve been willing to spend more on a hotel for a more comfortable atmosphere. Felt lied to by the reviews listed on how nice this hotel was. Maybe they didn’t stay in a pet friendly room, but I would never stay at this establishment again even if I didn’t have my pets with me.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 15 日
DO NOT STAY HERE
Elevator was not working. They did have room on first floor but we discovered after being there an hour or so that the AC didn’t work. We then had to move to a room on the second floor. Tub didn’t drain well. The towels were like sandpaper. There was mold on the ceiling of the shower. The breakfast was not good and the AC in the breakfast room did not work. Overall a terrible experience.
Marcia
Marcia,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 13 日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
Trevis
Trevis,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 9 日
Good stop on a long trip
Lovely hotel. The front desk night clerk was friendly and personable. It's right next door to Buc'ees which is open 24/7 so that was great! Right on the highway so that was convenient as well. Overall a good pick!
jane
jane,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 8 日
Donald
Donald,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
Ed
Ed,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Melissa
Melissa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 30 日
Doug
Doug,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 27 日
Dawn
Dawn,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 24 日
Evacuated - fire on roof- lack of communication
Not my favorite hotel stay. There was a fire on the roof and we were evacuated to front parking lot. There was no communication from the staff/manager until I reached out to find out what was going on and to see if we could retrieve our belongings out of our room. As a guest at this hotel I would have expected to hear from the staff or a manager to check in on us during the situation. I know the fire was unexpected, but communication with guests should have been priority.
Kelly
Kelly,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 23 日
Room was not very cold
The air conditioner in our room didn’t seem to work well.
Penny
Penny,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 23 日
The gentleman checking us in was very slow and had to wait 20minutes. The bed was queen size and too soft. Checking out the woman could not smile even when wishing her a good day.
Maria
Maria,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 23 日
ok
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 22 日
The experience was terrible. Our double room was given to another customer because they said Hotels.com overbooked them. Then they said they upgraded us to one of their best suites… the “suite” was awful. It was literally an old conference room with a bed in the middle of a huge room with another bed that folded down out of the wall that was stained completely up. The room smelled old and very musty, there was a huge 8 foot table with 10 old chairs stacked on top. The bathroom was disgusting and the carpet looked like it was not vacuumed in some time. They guy at the front desk was nice but seriously acted unconcerned about how bad it all was.
Sabrina
Sabrina,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 22 日
This specific hotel does not allow anybody that lives in a 50 mile radius to rent a room. This is common in the Springfield area and we called ahead and they said as long as we have a valid ID, it would be okay. They refused to let us check in. Thankfully hotels.com process the return.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 21 日
I am not one to leave a negative review, but this was not a pleasant experience and so many of my bookings are based on other people’s reviews so I felt like I needed to share for the sake of others. The room was hot and stuffy, tv did not work, and there was a loud barking dog in the room next door. When we pulled the bedding back to go to bed, there were hairs on the sheets. We went back down to get a refund or another room. They put us in another room (no discount offered). This room was also stuffy and the AC unit was loud. Not a comfortable, relaxing experience!
Paul
Paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 20 日
Great location to University. Clean and well managed.