First of all, neither Hotels.com nor the hotel told us that the lobby and dining room were under renovation and check in and a grab and go breakfast area was set up in a small side room. We were expcted to bring our brerakfast back to our room where there was not 2 chairs that we could sit together in. The room was clean but the furniture was in poor condition. Chairs were ripped, fake leather torn. When we came back to our room in the evening, we discovered that there was one remote which did not work with with either TV. It took us two requests to have them replaced the next morning. The trash outside was overflowing and was being eaten by oposssums which was scaring the kids. It took us two requests to have the outside trash emptied. The following day, the trash was in the same condition even though I spoke to Lisa, the manager. When we were checking ou we went to the makeshift lobby to break a $20 bill so that we could leave a tip for the maid. ( Our perspective is that, no matter what the condition of property, the maids do not make a lot of money and they clean up after us). We were told that they normally do not give change but that they would make a 1 time exception. When we explained that we were trying to leave a tip, they were surprised. Never again.