4/10 一般般
2025 年 11 月 4 日
When we arrived the desk worker was very nice and friendly. Once we were in our room, it was obvious the photos were deceiving. The place definitely needs some updates. We needed to have the maintenance person sent to our room as soon as we arrived because the toilet was not flushing appropriately and our joining room door would not work. He was able to fix the door but looked at the toilet and said it was fine. We had to sit there and hold the handle down for way longer than was normal just to get it to flush. Our parents room was no better. The shower curtains did not want to stay shut and the water pressure in our parents' room was low. We chose this hotel for the shuttle system to the mall. I had called ahead to the main # and they said it was an on call shuttle. When we went to use it, we were told it left on the hour only. The desk employee "Angela" was rude. Did not want to tell me when the manager was on duty. She finally gave me the phone number for the manager. I called, left a message and never hear back from the manager. Durning our stay we had some bugs in our room, the tv stations were hit and miss and different between our two rooms. It was just not the best stay over all. We decided we would not be staying there again. The only staff we interacted with that was rude was Angela. The others were very helpfull on our first night there. After dealing with Angela and not hearing back from the manager after our first day there we just delt with the issues.
MARCUS
MARCUS，3 晚家庭旅遊
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